Senior Customer Service Clerk - Youth or Adult
City of Houston
FreshPosted Feb 5
✓ Fresh Listing
Posted: February 5, 2026 (1 day ago)
This job was posted recently. Fresh listings typically have less competition.
SENIOR CUSTOMER SERVICE CLERK
City of Houston
Houston Health Department
Location
Houston, Texas, 77002
Salary
$1,468 - $1,705.60
per week
Type
Closes
February 13, 2026
Job Description
Summary
This role involves helping people at the Houston Health Department by guiding them through services, answering questions, and connecting them to community programs, while also keeping the front desk organized and joining outreach events to promote health initiatives.
It's a good fit for someone who enjoys interacting with the public, has basic office experience, and wants to support community health efforts in a supportive office setting.
Bilingual skills in English and Spanish would be a big plus for reaching diverse groups.
Key Requirements
- High school diploma or GED
- One year of clerical or customer service experience
- Strong communication skills for interacting with clients and staff
- Organizational skills to maintain reception area and resource materials
- Experience or ability in community outreach and engagement
- Flexibility for backup duties and special projects like disaster relief
- Bilingual in English/Spanish preferred
Full Job Description
Applications Accepted From: All Persons Interested
PN#38100
Division: Multi Service Centers
Section: Various
Location: Various
Workdays & Hours: Monday - Friday, 8:00 am - 5:00 pm (varies)
*Subject To Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
- Communicates effectively with internal and external clients/customers.
- Assists clients by navigating individuals and families through the HHD process and connecting them to programs and services.
- Maintains an orderly and professional reception area.
- Serves as a community resource person as required.
- Serves as backup to the Community Liaison.
- Participates in internal and external outreach activities.
- Promotes City of Houston services and provides basic educational information to the community.
- Assesses community needs during outreach efforts.
- Coordinates services among leasing agencies, community agencies, and HHD programs.
- Maintains an up-to-date Community Resource Book.
- Creates communication methods/materials that promote inclusion, awareness, and understanding of partnering agency activities and outcomes.
- Participates in special departmental projects such as AIM, PSS, Vision, warming/cooling centers, disaster relief, and other assigned initiatives.
- Performs backup duties as assigned to support departmental operations.
- Completes special project assignments successfully and consistently with required accuracy and timelines.
PHYSICAL EFFORT:
The position is physically comfortable, the individual has discretion about walking, standing, etc.
WORK ENVIRONMENT:
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting,
temperature and air conditions.
PHYSICAL SKILL:
Requires the ability to make simple gross motor responses within large tolerances.
Requirements
EDUCATION REQUIREMENTSRequires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
One (1) year of clerical/customer service experience is required.
LICENSE REQUIREMENTS
None
Qualifications
- Bilingual (English/Spanish) preferred to support diverse clients and community outreach.
- Experience working with the public in a customer-facing role.
- Experience participating in outreach activities or community engagement events.
- Ability to create clear and effective communication materials to support partnering agency awareness.
- Strong organizational skills to maintain an orderly reception area and keep the Community Resource Book up to date.
- Ability to serve in backup roles (e.g., Community Liaison) and support special projects such as AIM, PSS, Vision, warming/cooling centers, and disaster response.
- Strong interpersonal skills to communicate effectively with clients, community partners, and internal staff.
- Flexibility to support departmental needs, special assignments, and varying community initiatives.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
Additional Information
SELECTION/SKILLS TESTS REQUIRED
None
Application review and/or interview. However, the Department may administer a skill assessment evaluation.SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Pay Grade 12
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832.395.8357).
If you need special services or accommodations, call 855-524-5627. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Check your resume before applying to catch common mistakes