Customer Service Representative III

Full Job Description

Applications accepted from: ALL PERSONS INTERESTED

Service Line/Section: Engineering/Office of the City Engineer
Reporting Location: 1002 Washington Ave
Workdays & Hours: Monday - Friday; 8 :00 am – 5 :00 pm
*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:

Provide quality customer service to customer inquiries that are complex in nature by multiple forms of communication (i.e. phone, email, mail, or in person). Researches and analyzes data to resolve customers’ problems and inquiries. Prepares, monitors, and maintains various records, reports, and reference information. Proofs/edits documents for accuracy. Drafts and Prepares correspondences to customers. May schedule field investigations. May work with other entities to assist customers with their account. Act as a liaison to other service lines, private agencies, and organizations. Organizes inventory, retention, and retrieval of department documents. Assist in the coordination of department staff services, such as purchasing, storekeeping, public relations, office management, public meetings, and special projects. Performs other duties as assigned.

WORKING CONDITIONS:

This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

This is a Department of Public Works and Engineering Emergency Management Position at the Tier II Level.

Requirements

EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:
Three (3) years of administrative or customer service-related experience are required.

Substitutions: Associate’s degree may be substituted for up to two (2) years of experience. Bachelor’s degree may be substituted for the years of experience.

LICENSE REQUIREMENTS:
None

Qualifications

Preferences may be given to applicants that are proficient with ILMS (Integrated Land Management), ProjectDox, and Q-Flow. Preferences may also be given to applicants that are bilingual in Spanish.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

Additional Information

SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: YesIf yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATIONFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 16

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6737.

If you need special services or accommodations 832-393-6737 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.