CUSTOMER SERVICE REPRESENTATIVE II (Community Code Enforcement)

Full Job Description

Applications accepted from: All Persons Interested

Service Line: Houston Permitting Center
Reporting Location: Houston, Texas
Workdays & Hours: *Monday – Friday, 8:00am - 5:00pm
*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
Houston Public Works- Houston Permitting Center is looking for a Customer Service Representative Il within the Community Code Enforcement Division (CCE). OCE works to improve the quality of life in Houston neighborhoods by reducing blight and substandard living conditions by enforcing Chapter 10 of the City of Houston's Code Ordinances.

CCE is looking for a person with excellent communication and effective problem-solving skills to provide general information and customer assistance related to the Inspections and Public Service Division. Must be friendly, professional, and attentive to the needs of both external and internal customers and provide resolution to customer concerns and/or questions. Maintain a positive and proactive approach to the guidelines and Division goals. Prepares written records of proceedings and well as original correspondence to customers. May perform other duties as assigned.

The Customer Service Representative II (CSR II) will work under close supervision and perform routine clerical, and administrative support to provide quality customer assistance in Inspections & Public Service (IPS) Division. The selected candidate will perform data entry activities to record information, may create work orders and project numbers, research, analyze, and resolve standard customer concerns and inquires via various forms of communication i.e., phone, email, and site visits for contractor relationships. Will be responsible for ensuring timely, accurate, and satisfactory completion of services that adhere to City of Houston Ordinances, Texas State Laws, and contract specifications. Must serve as a functional team lead, delegating projects to other staff, validating SLA's (Service Level Agreements) are met, and resolving discrepancies or variances.

General Responsibilities:

• Establishes, maintains, and fosters a professional working relationship with all points of contact, internally and externally.
• Responds to written and telephone inquiries, requests, and complaints from the general public.
• Provides guidance to department staff in various activities necessary to attain operational goals.
• Participates in special projects as assigned.

WORKING CONDITIONS:
This position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials up to 10 pounds.

This is a Houston Public Works Department Position at the Tier III Level.

Requirements

EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:
Two (2) years of Administrative or customer service-related experience are required.

An Associate degree may be substituted for up to two (2) years of experience.

LICENSE REQUIREMENTS:
None

Qualifications

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

Additional Information

SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 15

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015.

If you need special services or accommodations 832-393-6015 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.