Customer Service Representative I (Billing/Adjustments)

Full Job Description

Applications accepted from: All Persons Interested
Service Line: Utility Billing
Reporting Location: 4200 Leeland St.*
Workdays & Hours: Monday - Friday; 7:00 am – 4:00 pm*
* Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:

Researches, analyzes and resolves standard customer complaints to provide quality customer assistance.

The Customer Service Representative I duties will include but are not limited to:

• Researches, analyzes, and resolves standard customer concerns and inquiries via various forms of communication i.e. phone, email, site visits, etc.
• Provides information on City programs, rates and/or process changes, and guidelines.
• Educates the public on various initiatives and/or programs.
• Provides general information to customers on account balances, services, delinquent accounts and adjustments.
• May work with other departments and agencies to resolve billing inquiries.
• May verify new customer accounts with other companies.
• May collect and balance daily revenue from sale of permits, receipts or fees.
• Performs data entry activities to record information.
• May distribute forms to customers to complete for City services.
• May refer customers who require additional assistance to the appropriate agencies.
• May create work orders and project numbers.
• May contact other companies to release services on completed projects
• May perform other departmental duties as assigned

WORKING CONDITIONS
This position is physically comfortable with discretion of walking, standing, etc. Essentially normal office environment with acceptable lighting, temperature and air conditions.

This is a Houston Public Works Department Position at the Tier Ill Level.

Requirements

EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:
Six (6) months of administrative or customer service-related experience is required.

Substitution: Associate degree may be substituted for the experience requirement.

LICENSE REQUIREMENTS:
None

Qualifications

Preference will be given to candidates with Call Center, Collections, and/or Utility experience, display analytical, critical thinking and problem-solving skills. Have experience using skills in Microsoft Office (especially Excel). Ability to type 25 -30 words per minute.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

Additional Information

SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 13

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-8085.

If you need special services or accommodations 832-393-8085 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.