COMMUNITY CORRECTIONS OFFICER 2 - (WFSE Internal Transfer Only)
State of Washington
FreshPosted Mar 20
✓ Fresh Listing
Posted: March 24, 2026 (1 day ago)
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Corrections Specialist 2 Resolutions Specialist - SCCC
State of Washington
Dept. of Corrections
Location
Washington, 98504
Salary
$5,892 - $7,930
per month
Type
Closes
April 1, 2026
Job Description
Summary
This job involves managing and coordinating a grievance program for incarcerated individuals in the health services department of a Washington state prison, ensuring complaints are handled fairly and efficiently according to policy.
The role includes reviewing requests, assigning investigations, analyzing trends, and training staff and inmates on the process.
It's a good fit for someone organized, detail-oriented, and experienced in administrative or compliance work within corrections or healthcare settings.
Key Requirements
- Implement and facilitate the Incarcerated Individuals Grievance Program (OGP) in accordance with DOC Policy 550.100 and the OGP Manual, specifically for health services
- Gather, review, and triage grievance requests, providing urgent ones with immediate attention and ensuring access to program information for the population
- Coordinate investigations by assigning tasks to appropriate health services staff, reviewing documents for compliance, and ensuring timely interviews
- Conduct research and analysis of resolution data to identify trends, prepare regular reports for management on issues including emergent ones
- Provide orientation and training on the resolution program to health services staff and incarcerated individuals
- Work closely with administrative, clinical staff, and headquarters to maintain adherence to protocols and procedures
- Support resolution processing for other locations as needed and perform other assigned duties
Full Job Description
Corrections Specialist 2 – Resolutions Specialist
Stafford Creek Corrections Center
Aberdeen, WA.
Hourly Salary: $33.86-$45.57
Monthly Salary: $5,892.00-$7,930.00
Schedule: 8:00am-4:30pm (0800-1630) Monday-Friday (Saturday/Sunday off)
The Washington State Department of Corrections is seeking a highly motivated and qualified individual for the Corrections Specialist 2 – Resolutions Specialist position at the Stafford Creek Corrections Center located in Aberdeen, WA.
The Health Services Manager has direct responsibility of the health services incarcerated individual resolutions program at Stafford Creek Corrections Center.
Resolutions contribute to the agency’s mission to improve public safety by positively changing lives.
Supports our commitment to operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
To ensure facilitation of this administrative program, this position will report directly to the Health Services Manager/designee and will oversee, coordinate, direct, manage and implement all aspects of the Incarcerated Individuals Grievance Program for Health Services as mandated by the Resolution Program Manual and DOC Policy, Resolution Program, 550.100.
This position works closely with administrative and clinical staff which may also include the Headquarters’ Resolution Program Manager to ensure adherence and compliance to the established protocols and procedures of the Incarcerated Individuals Resolution Program.
The mission of the Department of Corrections is to 'improve public safety by positively changing lives. For additional information visit our website at doc.wa.gov
COMPLETED APPLICATION PACKET WILL INCLUDE:
- A detailed resume
- Cover letter
Application assessment will be ongoing; the hiring authority reserves the right to offer the position at any time during the recruitment process. It’s the applicant's advantage to apply as early as possible. This recruitment could be used to fill multiple permanent or non-permanent positions.
Requirements
Facilitate, direct and implement all aspects of the facility’s Offender Grievance Program {OGP}:
- Implement the program in accordance with DOC’s OGP Manual, and Policy 550.100 as it relates to health services.
- Responsible for providing the population with relevant documentation, information and access to the resolutions program as it relates to health services.
- Gather all complaints in accordance with policy from the facility grievance coordinator, review each resolution request to triage any urgent resolutions for immediate attention.
Coordinate duties within the Facility’s Grievance Program:
- Assign Health Services investigations to appropriate staff.
- Review documents for compliance.
- Ensure timely interviews are conducted.
Conduct research, training and analysis:
- Analyze resolution data reviewing trends within the facility in a timely manner.
- Provide appropriate data analysis trends reporting to health services management on a regular basis including emergent issues as appropriate.
- Ensure health services staff and incarcerated individuals are knowledgeable in the resolution program by providing orientation/training.
Other Duties as Assigned:
- Supporting health services resolution processing for other locations as needed.
- Attend health services administrative meetings.
Qualifications
Required Qualifications:
- Six (6) years of professional experience providing healthcare case management services in adult or juvenile corrections, social services, or a closely related field.
- Knowledge and understanding of basic medical concepts, patient assessment and care planning, medical record management.
- Knowledge and understanding of resolution, tort, or other investigative processes.
- Proficiency using Microsoft Office software (Word, Excel, Outlook).
- Excellent written and verbal communication skills.
- Ability to maintain accurate records, documenting resolutions, and managing cases efficiently and effectively is essential for ensuring compliance and accountability.
Desired Qualifications:
- Experience working in a healthcare setting or knowledge of health care operations and patient care.
Additional Information
Mission: The mission of DOC is to improve public safety by positively changing lives.
Our Vision: Working together for safer communities.
Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
Our Core Values:
- Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
- People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
- Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
- Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.
Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety.
We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
IMPORTANT NOTES:
Please include a minimum of three (3) professional references with your application.
A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies.
If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
**Please note: Phone number AND email address are required for all professional references.
- A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
- Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
- Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- This position may be represented by a bargaining unit.
We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws.
A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire.
When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
- Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.
- Must be able to work in spaces, climb stairs, walk long distances, and frequently lift up to 30 pounds. Under rare circumstances this position may be required to lift or carry up to 50 pounds and push up to 100 pounds.
- Candidates who are offered a job with the Department of Corrections must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
- Salary is based on experience and is determined at the time a final offer of employment is made. The salary range listed in the job posting includes Steps A-M. Step M is a longevity step and is typically gained six years after being assigned to Step L in your permanent salary range.
- DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.
Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application.
You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.
DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9.
The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form.
https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
We are committed to hiring individuals who possess core diversity competencies:
Foster a positive attitude and openness toward the ever changing social and cultural makeup of the workplace.
- Work effectively with people of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic and cultural backgrounds.
- Respectfully acknowledge people's differences and recognize these differences as important and valuable.
- Promote inclusiveness.
- Be culturally sensitive and appropriate.
- Respect and value diverse backgrounds and traditions.
What We Offer:
As an employee of the Department of Corrections, your work-life integration is a priority.
Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation.
Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:
- Up to 25 paid vacations days a year
- 8 hours of paid sick leave per month
- 12 paid holidays a year
- Generous retirement plan
- Flex Spending Accounts
- Dependent Care Assistance
- Deferred Compensation and so much more!
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email lindsey.martinez@doc1.wa.gov or call us at 425-760-4485. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.
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