WFSE 4.7 Transfer | Community Corrections Officer 3 (CCO3) REENTRY Longview
State of Washington
FreshPosted Mar 19
✓ Fresh Listing
Posted: March 19, 2026 (1 day ago)
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Corrections and Refunds Manager (LSM)
State of Washington
Dept. of Licensing
Location
Washington, 98504
Salary
$61,644 - $80,820
per year
Type
Closes
March 30, 2026
Job Description
Summary
This job involves leading an 18-person team that handles corrections to driver and vehicle records and processes refunds for a state agency, ensuring accuracy and customer access to services.
A good fit would be an experienced manager who thrives in fast-paced, high-stress environments, excels at coaching staff, and focuses on improving processes while communicating clearly.
The role emphasizes building a positive team culture and adapting to changing laws and priorities.
Key Requirements
- Eight years of experience in management, administrative, or technical roles supporting regulatory, licensing, or compliance programs
- Strong leadership skills to manage team performance, culture, morale, and supervise unit supervisors
- Ability to track, analyze unit statistics, and identify workload trends
- Experience in process improvement, policy development, and resource allocation
- Proficiency in formal writing for official correspondence, briefs, and justifications
- Effective communication in high-stress situations and participation in projects to reduce service barriers
- Knowledge of reviewing state statutes, federal regulations, and rules (up to four years of relevant education may substitute for experience)
Full Job Description
We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity
At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected.
Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
Our Programs and Services division has a great opportunity for a motivated and human centered leader to grow the Corrections and Refunds unit within the Driver and Vehicle Records program.
As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees.
We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive.
We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.
Do you have the wisdom and endurance needed to manage personnel in large team settings? Are you determined enough to deliver excellence in your work while juggling competing priorities under difficult conditions? You might be the right person to lead this dynamic team!
Requirements
As the manager of the Corrections & Refunds unit, you will bring a human centered approach to a team environment as you manage record corrections, updates, and refunds for our Driver and Vehicle Records program.
In this role, you will serve an 18-person team who are tasked with protecting the accuracy and integrity of driver and vehicle records for the residents of Washington State.
Your day-to-day duties could include workload management and support, resource allocation, process improvement, and developing policies and practices related to program changes. Your formal writing ability will be crucial in drafting official correspondence, justifications, briefs, and other official forms of communication. As part of the Driver and Vehicle Records management team, you will understand priorities and communicate effectively in high stress situations. You will serve those around you by using your leadership skills to explain and document the “why” behind your actions and decisions. You will push yourself at a pace that challenges you mentally and emotionally. Your ability to help others be the best version of themselves will be the key to your success.Some of what you will do:
- Manage team performance, culture, and morale in a dynamic work environment.
- Support, coach, direct, and train the unit supervisors.
- Track and analyze unit statistics to identify workload trends.
- Participate in projects and work groups to identify, reduce, and eliminate barriers to customer access of unit services.
- Review and engage in process improvement efforts.
- Review and analyze new state statutes, federal regulations, and rules.
Qualifications
What you will bring:
Eight (8) years of experience in a management, administrative, or technical role supporting programs that regulate or license individuals or businesses or ensure compliance with regulations.Up to four (4) years of relevant education may substitute year for year for experience.
Experience must include:
Four (4) years of supervisory experience.
One (1) year of experience managing or navigating teams through organizational change.
One (1) year of experience researching, analyzing, and making recommendations on policies, procedures, laws, rules, or other written documentation related to business operations.
- One (1) year of experience writing formal documents which could include reports, essays, opinions, briefs, arguments, justifications, recommendations, and any other forms of official written communication.
One (1) year of experience using Microsoft Suite office products including Excel, Word, One Note, Outlook, and Teams.
Six (6) months of experience working directly with business partners, individuals, and other interest groups responding appropriately to their questions or concerns.
The ability to:
Understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions.
Promote and support a respectful, equitable, and inclusive workplace for all employees.
Promote and support respectful, equitable, and inclusive delivery of services to customers.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
What may help set you apart:
- Additional higher-level education in business management, public administration, politics, economics, or a closely allied field.
- Knowledge of Driver and Vehicle licensing and ability to interpret and explain complex licensing laws, rules, policies, procedures, or applications including local, state, or federal regulations.
- Ability to understand and navigate the DRIVES licensing system and read and interpret driver or vehicle records.
Additional Requirements of Employment
- Prior to a new hire, pre-employment screening, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodations.
For information about available accommodations, the interview process, or the position contact Nicole Walters.
Additional Information
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
How to Apply:
- Select the Apply button at the top of this job announcement.
- Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans.
We value the unique traits and attributes that each employee brings to the job.
Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this recruitment.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email the Talent Acquisition Team.. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360-339-7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
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