Clerical Assistant 3 - Risk Management

Full Job Description

The Department of Transportation, Risk Management Office is on the lookout for a Clerical Assistant 3 to manage various administrative and clerical responsibilities. If you excel in providing prompt and high-quality customer service both over the phone and in person, this position may be ideal for you. Your role will involve researching driver license and motor vehicle records, as well as independently tracking and logging all correspondence received by the office. Maintaining confidentiality in all communications is crucial. You will also need to effectively review and prioritize Executive Correspondence and Legislative Constituent Support Services, managing these tasks through emails or hand-delivered documents. Seize this opportunity to apply today and become a valued member of our dedicated team.

Requirements

In this position, you will take charge of handling incoming calls from customers seeking assistance from the Risk Management Office (RMO), as well as from other Commonwealth agencies, law enforcement, and legislative offices. Your responsibilities will include delivering prompt and high-quality customer service, researching driver license and motor vehicle records, and meticulously tracking and logging all communications directed to the RMO. You will also manage customer interactions according to established guidelines and timelines.

Additionally, you will perform various administrative and clerical tasks for the RMO, such as ordering supplies, organizing meetings, retrieving orders from the ROC Dock, and facilitating the delivery of items to staff within the building. You will be responsible for receiving, opening, tracking, and logging all incoming mail, ensuring it is delivered to RMO personnel. Furthermore, you will assist in typing customer correspondence and mailing items as requested by RMO leadership.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• This position requires travel and overtime.

Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of probationary period.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.