Clerical Assistant 3

Full Job Description

The Department of Labor & Industry is on the lookout for an experienced Clerical Assistant to join our State Workers' Insurance Fund (SWIF) Underwriting Division. This position is essential in delivering technical assistance to insureds, agents, brokers, and customers, particularly in matters concerning duplicate coverage, ownership, premium-related inquiries, and correspondence with the Pennsylvania Compensation Rating Bureau (PCRB) and the Coal Mine Compensation Rating Bureau of PA. You will have the opportunity to utilize your customer service skills as you handle telephone inquiries and a variety of other related responsibilities. Take the next step in your career with us!

Requirements

As a Clerical Assistant 3, you will be providing technical assistance to policyholders and brokers involving the submission and processing of Executive Officer Exemptions under the scope of the Pennsylvania Workers’ Compensation Law.

Work involves analyzing and determining eligibility based on the entity's corporate structure.

You will also be responsible for reviewing and analyzing written inquiries and requests received from policyholders regarding Certified Safety Credits; reviewing policy Interim Audits completed by outside vendors; as well as responding to inquiries regarding a policyholder's experience modification factor used for premium determination.

Additional responsibilities include:

• Reviewing disapproval letters and citation reports
• Making determinations on late premium payments checks to either accept the late payment or verify cancellation
• Resolving duplicate coverage policy situations
• Applying Pennsylvania Premium Construction Credits to policies in accordance with PCRB's approval

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday.

Telework: You may have the opportunity to work from home (telework) part-time.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Scranton. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must demonstrate the ability to adhere to the values and ethics of the Department of Labor and Industry.
• You must demonstrate the ability to work with professionalism, discretion, and good work ethic.
• You must have solid written and verbal communication skills.
• You must show initiative and problem-solving skills.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.