Customer Service Representative - Clerical Assistant 3
Commonwealth of Pennsylvania
FreshPosted Feb 6
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Posted: February 5, 2026 (1 day ago)
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Clerical Assistant 2 - Luzerne County Assistance Office
Commonwealth of Pennsylvania
Department of Human Services
Location
Pennsylvania, 17120
Salary
$36,108 - $53,105
per year
Type
Closes
February 20, 2026
Job Description
Summary
This job as a Clerical Assistant 2 involves handling everyday office tasks like answering phones, entering data into computers, filing documents, and helping people who visit or call the office, all to support services for community members in need.
It's a full-time role in a government office in Pennsylvania, with some flexibility for working from home part-time.
A good fit would be someone reliable and organized who enjoys customer service and has basic computer skills, even if they're just starting out in office work.
Key Requirements
- High school diploma or equivalent
- Six months of experience as a Clerical Assistant 1 or similar role
- Equivalent combination of relevant experience and training
- Pennsylvania residency
- Basic computer skills for data entry, scanning, and office functions
- Strong customer service skills for interacting with the public in person and by phone
- Ability to follow office procedures under general supervision
Full Job Description
Are you searching for a rewarding career in public service and want to make a difference in the lives of those who live in your community? If so, a Clerical Assistant 2 position is for you at The Department of Human Services Luzerne County Assistance Office.
Apply today to join our dedicated team of professionals!
Requirements
As a Clerical Assistant 2, you will perform a wide-range of clerical duties, which will enhance staff members’ ability to provide quality services to the citizens of Pennsylvania. You will engage in a variety of clerical and general office duties by following office procedures and using relevant systems. Clerical Assistant 2s interact with the general public in a courteous and professional manner both in person and via telephone. You will utilize basic computer skills to perform various office functions including data entry, customer service, scanning, imaging, filing, answering phones, and processing mail and voice mail. Job duties are carried out under the general supervision of a Clerical Supervisor.Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 37.5 hours per week.
- Work hours are 8:30 AM to 5:00 PM, with a 1-hour lunch.
- Travel and overtime as needed.
- Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting salary of $36,108 (before taxes).
- DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment.
- Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process.
In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
If you are unable to telework, you will have the option to report to the headquarters office in Hazleton PA. The ability to telework is subject to change at any time.
Qualifications
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Graduation from high school; or
- An equivalent combination of experience and training.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- Hiring preference for this vacancy may be given to candidates who live within Luzerne County. If no eligible candidates who live within Luzerne County apply for this position, candidates who reside in other counties may be considered.
- You must be able to perform essential job functions.
Legal Requirements:
- A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.
Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.
All diverse candidates are encouraged to apply.
Additional Information
Completing the application, including all supplemental questions, serves as your exam for this position.
No additional exam is required at a test center (also referred to as a written exam).Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.You must provide complete and accurate information or:your score may be lower than deserved.you may be disqualified.You may only apply/test once for this posting.Your results will be provided via email.
Check your resume before applying to catch common mistakes