Business Services Project Manager 2 (02-6400)

Full Job Description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

You will coordinate multiple, complex, enterprise-wide initiatives through business groups, IT staff, and stakeholders.

This is your opportunity to help the State of Alaska improve operational delivery through coordination, process improvement, and project management.

On assigned initiatives, you will identify risks and resolve issues before they arise to meet objectives and deliver on time and within budget.

You will engage stakeholders and apprise executives of project status, schedule, budget, and quality, surfacing capacity, resourcing, and any other roadblocks requiring executive decisions and actions.

Through rapport and relationships, you will influence stakeholders to remove barriers and facilitate success of change efforts.

In addition to your responsibilities as a project manager, including project planning, execution, monitoring, and successful delivery; you will also participate in the following:

• Compliance coordination:
  • Collaborate with the responsible agency and Office of Information Technology (OIT) Governance, Risk, and Compliance and operational sections to ensure compliance with relevant regulations, policies, and standards.
  • Facilitate audits, track findings, and drive corrective actions.
• Service and Process Improvement Initiatives:
  • Lead service teams in documenting operational procedures.
  • Define and prioritize product backlog items to improve the service.
  • Participate in and guide proof of concept, pilot, and other hands-on efforts to demonstrate value and/or expose problems in a “fail-fast”, Build-Measure-Learn approach
  • Work closely with cross-functional teams, stakeholders, and vendors to deliver high-quality solutions.
• PMO Resource Library Development:
  • Collaborate with stakeholders to create standardized PMO templates.
  • Assist in documenting best practices and guidelines for project management.

Ensure alignment with organizational standards.

Our Organization, Mission, and Culture

OIT empowers Alaskans through technology.

Our mission is to optimize government technology services to provide the services Alaskans need transparently, empowered by innovative technical collaboration, and in a fiscally responsible manner.

To fulfill our mission, we promote and value trust, teamwork, prioritization, excellence, security, and innovation.

The Benefits of Joining Our Team

The Strategy and Agency Services section has an important and exciting mission to develop, establish, train, and maintain programs for IT strategy, governance, portfolio management, innovation, and IT service and delivery communications for the State of Alaska.

OIT has a strong management team committed to developing our staff and backed by the support of Department executive management. We have a diverse, cross-functional, experienced, and positive team excited to welcome new members who can help deliver centralized/consolidated IT services for our customers and make OIT a success. Based on demonstrated abilities to deliver and meet expectations, OIT can offer flexible shifts and part-time telecommuting options.

The Working Environment You Can Expect

OIT has offices in downtown Juneau, 5th Floor State Office Building and in downtown Anchorage, at the Bayview Building on Ship Creek Ave, and this position is suitable for a hybrid telework with commitment to in-office collaboration where needed.

Daily, you will use Office 365, SharePoint, Microsoft Teams and other tools to manage enterprise-wide initiatives and projects. You will work closely with the Strategy and Agency Services section deputy and other members of the OIT leadership team. Your oversight and management work will enable coordination of work streams to meet high-profile, customer-facing deliverables. You will collaborate with stakeholders inside and outside of OIT, including key stakeholders within other departments. Your clear, organized, and factual approach will be responsive to customer challenges and ensure those customers get the anticipated value out of the OIT services they depend on.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Information Technology Project Management: Knowledge of the principles, methods, and tools for the coordinated management of an IT program to include providing oversight of multiple IT projects, integrating dependent schedules and deliverables, and related activities (for example, benefits management, life cycle management, program governance).
• Performance Measurement: Knowledge of the principles and methods for evaluating program or organizational performance using financial and nonfinancial measures, including identification of evaluation factors (for example, workload, personnel requirements), metrics, and outcomes.
• Technology Awareness: Knowledge of developments and new applications of information technology (hardware, software, telecommunications), emerging technologies and their applications to business processes, and applications and implementation of information systems to meet organizational requirements.

Requirements

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications.

Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class.

They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency.

They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines.

A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in

• Partnering: Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.
• Project Management: Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance.
• Negotiation: Works with others towards an agreement that may involve exchanging specific resources or resolving differences.
• Team Building: Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.

equivalent to those typically gained by:
Special Note:
Some positions may require the incumbent obtain and maintain certification as a Project Management Professional (PMP) by the Project Management Institute (PMI). Continued employment is contingent upon obtaining necessary certifications within twenty-four months of initial hire and throughout employment.

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

Qualifications

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

At time of interview,please be prepared to provide:

A writing sample you authored (No AI such as Chat GPT, Siri, Copilot etc) from real life scenario, that demonstrates your ability to document issues, identifying possible solutions, working solutions, and/or processes.

This writing sample should be no more than one page containing three (3) paragraphs.

Writing samples will be evaluated on communication ability for technical and non-technical topics, does it clearly document and identify the problem and resolution, and is it detailed and well organized.

It will help determine which applicants will advance in the selection process.

List of at least three (3) professional references and current contact numbers, including two (2) current or former supervisors.

If available, copies of your two (2) most recent employment performance evaluations or letters of recommendation.

A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) to verify that you meet the minimum qualifications. if not provided, transcripts will be required prior to appointment.

APSIN

Please be aware – this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN.

DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice.

Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application.

If you have not obtained a degree, please indicate the number of units completed.

Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.

Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable.

If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S.

education programs; or an accredited U.S.

state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time.

Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met.

If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety.

Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

APPLICATION NOTICE You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application.

If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply.

Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).

Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O.

Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains.

For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area.

Requests for information may also be emailed to recruitment.services@alaska.gov.For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Additional Information

Chris Letterman

Chief Technology Officer

Phone: 907-465-1194

chris.letterman@alaska.gov