Business Analyst 2

Full Job Description

Are you a highly motivated problem solver interested in starting a new chapter in your career? If so, consider joining the Office of Long-Term Living (OLTL), Bureau of Fee-for-Service Programs, Division of Provider Operations as a Business Analyst 2. This position is responsible for providing program office support services for the statewide Home and Community Services Information System (HCSIS), Enterprise Incident Management System (EIM), the PA Individual Assessment System (PIA), Participant Review Tool (PRT), Docushare, and Client Information System (eCIS/CIS). Take your career up a notch with our dedicated team of professionals!

Requirements

As a Business Analyst 2, you will be focused on supporting program operations by responding to data requests and assisting in the development of reports.

You will be responsible for assisting with user acceptance testing; managing system permissions, registrations, and access for OLTL staff, providers, and/or business partners; as well as creating Work Items (Incidents) for application fixes and enhancements into the Team Foundation Server (TFS) Application used by functional leads, system analysts, developers, and program business leads to support OLTL Operations.

Work also involves preparing system change requests and entering them into the TFS Application and preparing the ranking of system bugs and system change requests for the HCSIS quarterly releases.

You will have the opportunity to collaborate with staff from OLTL, Health and Human Services Delivery Center(HHSDC), and business partners to resolve issues and answer questions related to service programs.

Additional responsibilities include:

• Reporting application issues and assisting with impact analysis
• Preparing and running the testing scenarios for work orders or maintenance in HCSIS or EIM using corresponding testing applications
• Participating in system and user acceptance testing as well as the documentation of testing results to ensure releases meet the needs of OLTL
• Meeting with users and program staff to identify business requirements for application changes, on-line, and ad-hoc reports.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.

Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Business Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year as an Information Technology Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Five years of business process analysis experience; or
• One year of business process analysis experience and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only.

Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.