Administrative Specialist II (Patient Services Representative)

Full Job Description

The Community Health Services Division of Public Health- Seattle & King County is seeking a Full Time, Administrative Specialist II / Patient Services Representative to join our dynamic, multidisciplinary, and diverse team at Eastgate Public Health Center, in the delivery of health services to the County's most vulnerable people.

Eastgate Public Health Center is one of the largest centers, where we provide family health, pediatrics, sexual and reproductive health, teen clinic, parent-child health, dental health, health insurance enrollment, and Orca Lift.

We serve a diverse low-income population including people who are experiencing homelessness, recent immigrants and refugees, people with complex health conditions, and people with limited English proficiency.

We are committed to delivering excellent, culturally responsive care and customer service.

As mission-critical employees, we are dedicated to showing up and providing high-quality health care, no matter the circumstances.

The successful candidate must have excellent and reliable attendance, and stellar customer service skills, both in-person and over the telephone (discretion, patience, etiquette professionalism).

The candidate must be an independent self-starter with excellent time management and organizational skills.

They must be able to work with supervisors and colleagues to develop and promote a team-centered atmosphere that facilitates efficient operations and maximum service delivery service delivery to clients.

Commitment To Equity and Social Justice

Named after Dr.

Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world.

It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities.

With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups.

Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Work Schedule

Monday, Tuesday, Thursday and Friday 8:30 am - 5:30 pm, and Wednesday 9:00 am - 6:00 pm; Full Time

Work Location

Eastgate Public Health Center
14350 SE Eastgate Way
Bellevue, WA 98007

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Requirements

• Welcome all clients, providing stellar customer service, which includes treating all people with respect and warmth.
• Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments and scheduling appointments.
• Identify when patient needs triage by healthcare staff, and quickly identify potential emergency situations.
• Provide program-specific information that requires limited interpretation of established policies, procedures, and other relevant sources to internal and/or external customers over the telephone, in writing and/or in person.
• Utilize a variety of computer programs including Epic, Provider One and Microsoft Office Products.
• Ordering supplies, making copies, faxing and other general office and clerical duties.
• Utilize language interpreters when appropriate to meet clients' needs.
• Maintaining inventory, ordering, collecting, and distributing supplies and/or equipment. May lift up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies with or without reasonable accommodations.
• Interviewing internal and/or external customers to establish program-specific documentation and/or identify services needed.
• Coordinating patient and information flow while maintaining patient confidentiality and complying with Federal HIPPA laws, Dealing with sensitive and /or potentially volatile situations with customers.

Qualifications

Ideal Candidate:

• Have at least one of more years of experience in healthcare, preferably in a medical practice office setting or clinic, preferrable primary care and within the last five years.
• Having at least one or more years of experience using basic medical terminology, within the last five years.
• Skilled at respectfully interacting with people of all backgrounds, including individuals with limited English and those living unsheltered
• Skilled at handling confidential data and sensitive situations with tact and discretion
• Strong attention to detail.
• Able to provide excellent customer service in a fast-paced, high-volume environment.
• Able to maintain their composure under pressure.
• Know their strengths and weaknesses, open to feedback, will admit their mistakes, quickly learn from them and making positive changes.
• Experience with Electronic Practice Management systems that include health records, patient scheduling, and financial transactions
• Experience using Microsoft Office 365 and other web enabled tools.
• Are compute savvy and able to learn to use new computer programs and technical tools quickly.
• Able to communicate effectively, both orally and in writing with patients, staff and providers
• Regular and reliable attendance.
• Able to move up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies with or without reasonable accommodations.
• Experience maintaining confidentiality of client information and knowledge of HIPAA.

Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers and are willing to ask for help to accomplish tasks.

Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions.



Desired Candidate:

• One or more years of experience working in a healthcare or clinic setting, within the last five years
• Ability to recognize, spell, enunciate and understand basic medical terminology.
• Skilled using Epic Practice Management System regarding patient registration, appointment scheduling, and financial transactions
• Knowledge and understanding of Trauma Informed Care principles
• Knowledge of Apple Health, Medicaid and Qualify Health Plans
• Bi-lingual Spanish



Additional Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.




Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.




King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.




Who May Apply

Anyone that is qualified




The following items are required to be considered for this vacancy:

• NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)




(Please note: Cover letters (remove if not applicable), resumes (remove if not applicable), and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above).




Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application.

Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.




Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to provide proof of Basic Life Support (BLS) / CPR (if applicable).
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment. (and Pre-employment Physical, if applicable).
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.

When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description.

This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.

• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.



Union Membership

ProTec 17

Contact

For more information about the application process please contact Alexis Owens atAlowens@kingcounty.gov