Patient Services Representative (Administrative Specialist II)

Full Job Description

The Community Health Services Division of Public Health- Seattle & King County is seeking a FLOAT Pool Full Time, Administrative Specialist II / Patient Services Representative to join our dynamic, multidisciplinary, and diverse team, in the delivery of health services to the County's most vulnerable people. We provide family health, pediatrics, parent-child health, dental, teen clinic, health insurance enrollment services and ORCA Lift. We serve a diverse low-income population including people who are experiencing homelessness, recent immigrants and refugees, people with complex health conditions, and people with limited English proficiency. We are mission critical employees and are dedicated to showing up and providing the best care under any and all circumstances. This position is critical as it supports a broad range of healthcare services in a fast-paced public health environment that are utilized by economically, socially, and culturally diverse populations. The successful candidate must have excellent and reliable attendance, stellar customer service skills in-person and over the telephone (discretion, patience, etiquette professionalism) and must be an independent self-starter with excellent time management and organizational skills. The candidate must be able to work with supervisors and colleagues to develop and promote a team-centered atmosphere to facilitate operations which are efficient and provide maximum service delivery to clients.

Temporary opportunity: Term-Limited Temporary (TLT) positions are "at-will" positions but are eligible for benefits. This TLT is currently anticipated to last up to one (1) year.

However, funding sources for this work remain uncertain and dependent upon decisions actively being made at both the federal and local levels.

As a result, the end date of this position may be adjusted based on those decisions. The County and the Department continue to work to secure long term funding sources.

This vacancy can also be filled as a Special Duty opportunity.

For Special Duty Assignment interest, you must be a Career Service, Career Service Exempt or other regular (non-temporary) employee in King County who has completed the initial County probation.

You must have supervisor approval prior to taking a Special Duty Assignment.

Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.

Commitment To Equity and Social Justice:

Named after Dr.

Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world.

It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities.

With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups.

Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visithttp://www.kingcounty.gov/elected/executive/equity-social-justice.aspx.

Requirements

• This is a patient facing position that takes place at the Front Desk.
• Using the EPIC Electronic Medical Record, fully register and pre-register patients
• Schedule patient visits by determining the appropriate provider and program
• Arrive and check-in patients for appointments, check out and cancel patient appointments
• Verify insurance coverage and correct patient assignment for those with managed care plans
• Explain fee for service and sliding fee schedule to patients
• Process cash and credit card payments
• Make reminder calls per clinic standard
• This position will involve active learning and cross-training and will work to support all Public Health (PH) programs
• Provide program-specific information to internal and/or external customers over the phone and in person
• Maintain client record security and confidentiality
• Maintain cleanliness of workstation, front desk and waiting room
• Answer incoming calls; including logging into the response group to back-up call center calls as needed
• Other administrative duties as assigned

Qualifications

Required:

• Customer service skills working with internal and external partners
• Experience working with people from a variety of cultures, communities, backgrounds and experiences
• Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks
• Are adaptive, analytical thinkers and able to look at processes with a lens for potential improvements and added efficiencies
• Team oriented, cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA)
• Ability to maintain composure under pressure
• Valid Washington State Driver's License

Desired:

• Experience in customer service in healthcare setting
• Bilingual candidates
• Experience using Epic or other Electronic Medical Records system
• Experience working with people living homeless, experiencing a mental health crisis, or other vulnerable
• Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work
  

Additional Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer:

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply:

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.

The following items are required to be considered for this vacancy:

• NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Resume

Please note: Cover letters and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above.

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application.

Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements:

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• For more information on our selection process, please refer towww.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools; therefore, candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.

When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description.

This may involve responding at any time, including nights and with possible deployment to locations other than the department.

• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement.

Work Schedule:

This full-time (1.0 FTE), position typically works Monday through Friday 8:00 am – 5:00 pm. Schedule will be based on work assignment. These positions are subject to the Fair Labor Standards Act and overtime eligible.

Work Location:

Eastgate Public Health Center located at 14350 SE Eastgate Way, Bellevue, WA 98007. Position will need to work at other sites in order to meet business needs.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Union Membership:

This position is represented by Protec 17 Labor Union.

Contact:

For questions about this recruitment, please contact Sarah Dunkinson (sdunkinson@kingcounty.com).