Administrative Officer (Social Work Service)

Full Job Description

The position is located in Social Work Service, VA Medical Center, in Memphis, Tennessee.

The primary purpose of the incumbent is to coordinate the administrative duties of Social Work Service in order to guarantee the primary goal of optimally delivering high-quality care to the veteran.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/18/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education s described below: You will be rated on the following Competencies for this position: SPECIALIZED EXPERIENCE - One (1) full year of specialized experience equivalent to the GS-9 grade level in federal service that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of an Administrative Officer, and that is typically in or related to the work of this position.

Specialized experience includes; holds self and others accountable for measurable high-quality, timely, and cost-effective results, determines objectives, sets priorities, and delegates work.

complies with established control systems and rules.

knowledge of planning, coordination, and execution of business functions, resource allocation, and production, expresses information (for example, ideas or facts) to individuals or groups effectively, makes clear and convincing presentations; listens to others, and responds appropriately, and knows the organization's mission and functions of the organization.

~OR~ EDUCATION - Have successfully completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or an LL.M.

in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application.

Education cannot be credited without documentation.

~OR~ COMBINATION - Possess equivalent combinations of successfully completed graduate level education (in excess of the first two years or 36 semester hours) and specialized experience to meet total experience requirements.

NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required.

Accountability Administration and Management Communication Organizational Awareness Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, although some physical effort may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

The Administrative Officer (AO) will oversee all hospital functions that are the responsibility of Social Work Service related to Performance Measures, Access to Care, Quality Management, Fiscal, contracting, equipment, customer satisfaction, and personnel actions related to FTE.

Administrative responsibilities will include, but not limited to: Monitoring service specific performance measures, clinic access, consult and encounter processing.

Assists supervisors, faculty, and staff in projecting needed changes based on data and recommends appropriate actions to improve performance.

Familiar with the consult management process and the encounters completion to ensure that staff follows business rules in managing consults, capturing work load, and takes necessary corrective actions to resolve any issues.

Responsible for employee motivation, productivity, morale, and the incentive award efforts. Provides guidance and direction to the licensed staff regarding VHA directives, policy, MCM's and SOP'S.

Coordinates with Human Resource Management Service on all matters affecting employee personnel actions.

Responsible for the management of resources including authorized 86 FTE, overtime and fund control points to ensure that resources are within established ceilings and guidelines.

Other duties as assigned. Work Schedule: Monday - Friday; 8:00am - 4:30pm Telework: Not authorized Virtual: This is not a virtual position.

Position Description/PD#: Administrative Officer (Social Work Service)/PD502070 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized