WORKSOURCE SPECIALIST 4-JBLM-Full-Time-Permanent

Full Job Description

The ideal candidate embraces change with a positive mindset, approaches new challenges with flexibility, and brings empathy to every interaction.

They are skilled at adapting their problem-solving strategies to meet diverse needs and demonstrate a deep respect for cultural differences among clients, colleagues, and community partners.

This person excels in customer service, communicates clearly and effectively, and is proficient with modern computer tools and systems.

A calm demeanor under pressure, a collaborative spirit, and a consistently optimistic attitude are essential traits for success in this role.

As a WorkSource Specialist, you will be helping customers, in the Resource Room facilitate orientations and career services workshops, or meeting one on one with a job seeker to assess customers work readiness and employability, it is our WorkSource Specialists' goal to engage our job seekers by offering access to the full array of services available through the WorkSource system.

These services increase job seeker's skills and ability to find gain full employment in high-quality jobs and careers.

The home location for this role is the WorkSource Joint Base Lewis McChord (JBLM) located at 11577 41st Division Drive, Joint Base Lewis McChord, WA 98438.

Requirements

In this role, you will regularly meet with customers to determine which service best fits their needs and determine where they are in their employment search. Because you will interact with people needing varying levels of support, listening to understand, empathizing, and the ability to be adaptable with how you communicate are crucial skills in fostering trusting relationships with customers who may have barriers or facing difficult situations.

Some of your daily tasks may include but not limited to:

• Conduct individual appointments to articulate program services, requirements, and activities and identify components applicable to the customer's need.

• Review skills and abilities through a variety of assessment, determining training needs and engaging the customer to enroll in training.

• Manage caseload, provide case management, facilitate appropriate support services and/or make referrals.

• Identify and evaluate barriers and explore solutions to assist in removing barriers, assist in obtaining needed documentation.

• Conducting outreach activities to recruit customers into services.

• Determine eligibility and/or appropriateness for program, enroll and explain program participation requirements.

• Develop individual employment service plans, guide customers to effectively use in employment and training programs and services.

• Support the customer to find and keep employment through an extended period of follow up services.

• Participate in a performance-based program, achieving goals to motivate customers to complete training through educational and vocational achievements.

Please click here to request a complete detailed description of the position and its duties.

Qualifications

Required Qualifications:

Option 1

One (1) year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agency.

Option 2

A Bachelor's degree and three (3) years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking.

Option 3

A combination of education and/or relevant experience totaling at least seven (7) years.

A Master's degree will substitute for one year of the required experience.

Required equity competencies:

The required experiences include:

Additional Requirement of Employment:

• Must be able to pass a background check and obtain a Joint Base Lewis McChord (JBLM) base access card.
• Must be able to pass an Unemployment Insurance (UI) claim benefit and Paid Family Medical Leave (PFML) claim and fraud check review.

Please submit your Cover Letter, and Resume with your Online Application through the "Add Attachments" field.

A resume will not substitute for the "work experience" section of the application or vice versa.

Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

NOTE: ONLY COMPLETED APPLICATIONS WILL BE CONSIDERED.

Additional Information

Why work with us?

Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, Stewardship.

We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.

Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for AllWe strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.

Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Cheyenne Pernites, or 253-593-7327 or the Talent Acquisition Team, prior to the recruitment closing.

or Washington Relay Service 711.

If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.

**This organization participates in E-Verify**