Consolidated Veteran Services Representative (CVSR): WorkSource Columbia Basin

Full Job Description

The ideal candidate for this position is a compassionate, organized advocate for veterans who combines strong relationship-building skills with hands-on case management experience to help veterans overcome barriers to employment.

They are comfortable partnering with federal and community agencies, developing employer connections, and guiding veterans through career plans that lead to stable, good-paying jobs with benefits.This role will directly influence veterans’ ability to secure meaningful employment and stable careers by connecting them to resources, employers, and training that remove barriers to long-term success.

This position is a chance to serve those who served, while working with a broad network of partners to create measurable employment outcomes.

Requirements

The Consolidated Veteran Services Representative (CVSR) connects job-ready veterans, veterans with employment barriers, and eligible spouses to employment, training, and support services through WorkSource and community partners.

You will provide intensive, customer-centered case management, coordinate with the VA Vocational Rehabilitation Program and other partners, conduct community outreach, and develop employer relationships that lead to career pathways and on-the-job training opportunities for veterans.

Some of your duties may include:

• Develop and maintain partnerships with businesses, federal contractors, WorkSource teams, VA programs, apprenticeship sponsors, Veteran Service Organizations, educational institutions, and other community partners; represent WorkSource at events and meetings; proactively promote veteran hiring and employment needs.
• Advocate for Priority of Service for veterans across internal programs (WIOA, Trade Adjustment Assistance) and train staff partners on Priority of Service requirements.
• Job development and employer engagement: identify employer workforce needs, conduct business needs assessments, contact potential employers, develop and monitor on-the-job training or apprenticeship agreements, and refer qualified veterans to job openings.
• Individual intake and customer-centered planning: conduct interviews and assessments to determine veterans’ interests, skills, barriers, and service options; develop Individual Employment Service Plans and Reemployment Services Summaries in accordance with Title 38.
• Intensive case management for veterans with barriers using the DVOP model: perform detailed assessments, set short- and long-term goals, coordinate referrals to training and supportive services, administer and interpret skills and aptitude assessments, and guide veterans through training and credentialing.
• Deliver orientations, workshops, hiring events, and job fairs: design themes and marketing, coordinate logistics, recruit employers, and facilitate veteran-focused events that connect job seekers to opportunities.
• Manage employer-veteran matching and referrals: screen resumes and applications, arrange employer interviews and appointments, follow up with employers, and support placement and retention activities.
• Records and data management: maintain timely and accurate case notes, service plans, IPPs, staff expenditures, and exit outcomes; enter and update information in required data systems (WIT and other systems).
• Ongoing communication and responsiveness: provide timely customer service by phone, email, and in person; respond to partner requests and coordinate services across agencies.
• Caseload contact standards: maintain regular contact with VR&E and DVOP customers (at least once every 14 days), document touch points, and ensure caseload documentation meets program requirements.

To request a detailed position description, click here.

Qualifications

Option 1: One (1) year experience as a WorkSource Specialist 4 or equivalent class within the Employment Security Department, or another state’s Employment Security agency OR

Option 2: A Bachelor's degree AND four (4) years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience, which includes one year experience as a designated lead worker.

OR

Option 3: A combination of education and/or relevant experience totaling eight (8) years.

Education to Experience Equivalences:

Associate Degree = 2 years | Bachelor Degree = 4 years | Masters* or Higher = 5 years

*A Master’s degree or above will substitute for one (1) year of work experience.

Required equity competencies:

• The ability to take action to learn and grow.

• The ability to take action to meet the needs of others.

Core Competencies:

• Veteran Employment Advocacy Expertise: Ability to promote veteran hiring initiatives.

• Employer Outreach Skills: Proficiency in engaging businesses to support workforce
  programs

• Performance Evaluation Skills: Proficiency in tracking service effectiveness.

• Conflict Resolution Skills: Proficiency in resolving customer concerns.

• Workforce Service Facilitation Expertise: Ability to match job seekers with employment
  programs.

• Referral Coordination Skills: Proficiency in directing job seekers to appropriate training
  opportunities.

• Employer Outreach and Business Needs Assessment Expertise: Ability to connect job
  seekers with employment opportunities.

• Public Engagement and Outreach Expertise: Ability to represent workforce programs in the community.

Desirable/Preferred Education, Experience or Certifications

Selective preference will be accorded to Veterans with first priority given to qualified service-connected disabled Veterans, second to qualified eligible Veterans, and third given to qualified eligible persons as defined by Title 38, USC, Section 4101(5).

To receive selective veteran preference, please attach your U.S. Dept. of Veterans Affairs – ‘Civil Service Preference Letter’, DD214 or equivalent document along with your resume and cover letter.

Additional Requirement of Employment:

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Please submit your Cover Letter, Resume, and military documentation as outlined above (if applicable) with your Online Application through the "Add Attachments" field.

A resume will not substitute for the "work experience" section of the application or vice versa.

Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Additional Information

Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship.

We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.

Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.

Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson via email or at (360)742-8208, or the Talent Acquisition Team, or Washington Relay Service 711 prior to the recruitment closing.

If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay

**This Organization Participates in E-Verify**