Transit Disability Services and Leaves Services Human Resource Associate

Full Job Description

King County Metro Transit's Employee Services division is seeking a highly organized, detail-oriented, and proactive HR Associate to join both our Leaves and Disability Services teams. If you are ready to make a meaningful impact on Metro’s Leaves and Disability Services teams, apply today!

The Leaves and Disability Services Associate is a unique position that supports both the Leaves Services and Disability Services teams that will provide critical human resources and administrative support and coordination for various aspects of leave and disability-related services that are offered to over 5000 Metro Transit Employees. This work includes coordinating meeting and training schedules, document creation and management, record-keeping, reporting and analysis, responding to inquiries to both teams, and supporting the effort to build a centralized leaves administration program for all of Metro.

Our ideal candidate will have exceptional administrative skills, demonstrate a sense of urgency in their work, project and task management skills, a passion for providing excellent service to all levels of staff, and the ability to work collaboratively with a group of stakeholders with diverse needs and experience.

Position Info: This recruitment will be used to fill one (1) Career Services, Leaves and Disability Services Associate vacancy. In addition, this selection process may be used to generate an eligibility list for future Career Service (CS), Special Duty Assignment (SDA) and Term Limited Temporary (TLT) positions that may occur in this classification and workgroup. The eligibility pool list is valid for up to 12 months from the time of posting for use at the discretion of the hiring authority.

Requirements

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As the HR Associate for the Leaves and Disability Services teams, you will also:

• Provide comprehensive administrative and HR support to the Leaves Services and Disability Services teams, including meeting management, document creation and management, correspondence, and detailed record-keeping.
• Maintain confidentiality related to human resource issues including employment decisions, paid leave, and sensitive employee information and personnel records.
• Perform data entry into Metro Transit’s HRIS; Human Capital Management software (PeopleSoft), Electronic Employee Records software (Laserfiche), Origami, and other digital databases, in compliance with County policies and procedures.
• Provide support to the development of centralized leave administration processes and practices for the various divisions within Metro Transit.

Run PeopleSoft queries to perform data analysis to troubleshoot leave accrual issues.

Provide support to the teams by researching and gathering complex data to process and audit Personal Change Notices (PCN's), Paid Parental Leave, Military Leave, donated leave programs and Sick Leave donations, maintaining detailed records of employee absences and leave usage, responding to third party disability claims, opening new accommodation cases, and preparing reports on leave and accommodation activity as needed.

• Draft, proofread, disseminate, and record formal correspondence and documentation to employees about the designation, certification, overuse, exhaustion, and denial of leave benefits.
• Follow all established standards, procedures, and policies for HR Systems, data management, record keeping, and privacy.
• Manage meeting coordination, division training, shared resources, contact lists, and provide general calendar support as needed.

Serve as a first-line contact for both teams by fielding information requests, and other inquiries from employees and staff who submit written inquiries to the centralized Leaves Services and Disability Services mailboxes and fax lines.

Provide employees with resources and general information on leave entitlements, policies, procedures, and answer any questions they may have.

• Gather documentation and confidential forms by contacting various stakeholders and partners as needed to ensure forward progress in administrative processing.
• Participate in ongoing process improvement initiatives to increase the efficiency and effectiveness of the administrative processes that support both teams.
• Assist with the CDL Medical Exam Reimbursement process. This includes answering phone calls from medical providers to confirm employment, verifying the results of medical certificates, gathering data for stakeholders, and notifying employees of reimbursement status.
• Assist with Respirator Clearance process by saving and sharing documents with appropriate parties.
• Provide quality customer service support that reflects Metro Transit’s commitment to service excellence, especially when responding to employee inquiries about leave and disability programs.
• Assist with Disability Services teams with electronically saving paper files per record management and retention policies.

Qualifications

You may be successful in this role if you are someone who has:

• Increasingly responsible administrative support responsibilities in the area of human resources OR any equivalent knowledge, skills, and experience that provide the ability to perform the core competencies of the position.
• Demonstrated attention to detail and understanding of the importance of being exact.
• Demonstrated ability in providing exceptional customer service and clear communication both orally and in writing.
• Excellent organizational skills to support working on a number of projects simultaneously and completing projects within specified deadlines.
• Demonstrated ability to effectively problem solve and apply good judgment and initiative.
• The ability to maintain confidentiality and use discretion when handling sensitive information.
• Demonstrated ability to establish and maintain effective working relationships with a diverse group.
• The ability to create, proofread, edit, and format documents according to standard business writing practices.
• Excellent computer skills that include proficiency in: Word, Excel, Outlook, and Share Point.

Desired Qualifications

• Knowledge in human resources employment practices and guidelines.
• Experience in a unionized environment.
• Working familiarity with WLAD, ADA, FLSA, FMLA, Title VII, and applicable WAC, RCWs, and court rulings related to disability and industrial insurance.
• Experience in the use of PeopleSoft or other HRIS system.
• Experience in the use and application of Origami case management system.

Additional Information

Required Application Materials

• A completed Job Application (employment history should go back at least 10 years if you have 10 years of employment (or more to include all relevant experience). Resumes are not accepted in lieu of a completed job application.
• Resume
• Complete the supplemental questions
• A cover letter no longer than one page explaining in detail your experience in providing senior-level administrative support.

NOTE: Applications that do not include the required materials may be rejected as incomplete and will not advance in the process.

Selection Process

All the application materials will be screened for qualifications, competitiveness, completeness, attention to detail and written communications kills.

The most competitive candidates may be invited to participate in one or more interviews. Final offers are contingent on successful completion of reference checks.

Who May Apply
This recruitment is open ONLY to current King County employees.

Work Schedule

This position is non-exempt from the provisions of the Fair Labor Standards Act and is therefore eligible for overtime pay if scheduled. The work schedule is normally Monday through Friday, 8:00 a.m. – 5:00 p.m. Variations may be required depending on the demands and needs of the work.

Union Representation/Job Code/Grade

This position is not represented by a union.

Work Location

The work associated with this position is currently being performed in a hybrid fashion including teleworking, complemented with onsite work and meetings as needed. Frequency of onsite work will vary based on business and operational needs. Primary on-site work location is, 201 S Jackson St, Seattle, WA (King Street Center).

Teleworking Requirement

The work associated with this position will be performed predominantly in a hybrid work environment working in the office, various King County Metro locations, and at home.

Employees will have access to shared workspaces at various King County facilities.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact: Manal Tirhi, mtirhi@kingcounty.gov

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?

Come join the team dedicated to serving one of the nation's best places to live, work, and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion, and belonging in our workplace and workforce.

To reach this goal we are committed to workforce equity.

Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way, and we are responsible stewards.

We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO)Employer.

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.