Women, Infants, and Children (WIC) Admin Team Leader - 61111268 (Berkeley County)

Full Job Description

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Under the direct supervision of the WIC Administrative Services Coordinator performs a variety of duties for the multi program clinic, including direct contact with clinic clients and staff.

Independently performs a variety of advanced duties involved in the operations of the medical records department.

Uses knowledge of operation and program processing of information to assist all programs in maintaining a quality and comprehensive medical record.

Provides administrative support to all programs as backup receptionist.

Performs all Administrative duties required to provide WIC Services to authorized clients within the state.

Includes: Completes intake and out-take of patient data, utilizes program data systems and Microsoft Outlook systems.

Interviews individuals and determines if applicants meet the identification, residency and financial requirements for eligibility with the WIC program.

Processes information, updates client profile, assists with registering to vote, referral as appropriate, completes WIC record, completes data collection and entry into the South Carolina Women, Infants, and Children (SCWIC) system.

Provide support to WIC clients through Electronic Women, Infants, and Children (EWIC) to include card activation/issuance and issues Farmers Market vouchers.

Assist with required WIC program reports to include non-participation, discharge, Motor Voter, etc.

Provides quality customer service in a culturally competent manner in face-to-face and/or telephone encounters and maintains client confidentiality.

Ensures official Department of Public Health (DPH) forms are placed in the proper chart order in accordance with DPH policy. Interviews clients per clinic guidelines, establishes client record.

Follows WIC program security per policy and procedures. Submits Program Cost Accounting System (PCAS)and other required program reports monthly or by designated deadlines.

Participates in an emergency or major disaster to expedite services to the public as outlined in the DPH/Region plan.

During such time, the incumbent should regard her/himself as being on 24-hour call and subject to duty when such events occur or are anticipated to occur. Other duties as assigned.

Requirements

State Minimum Requirements: A high school diploma. Related clerical experience may be substituted for a high school diploma.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements: At least two (2) years of clerical office experience or an associate degree in secretarial science or a related field. Ability to type at a corrected rate of 35 wpm.

**Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer, or their delegate.**

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Qualifications

Bilingual in English and Spanish, with customer service experience in a clerical office environment. Experience in WIC.

Additional Information

EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.

REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

The South Carolina Department of Public Health offers an exceptional benefits package for Temporary Grant positions that includes:

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

HYBRID WORK: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.