WIC System Administrator (HSC 3) DOH8836

Full Job Description

Health Service Consultant 3 (HSC 3)

Office of Nutrition Services

Permanent · Full-time

This home-based (remote) position is open to Washington residents and those residing on the ID/WA and OR/WA borders.

The Opportunity

The System Administrator (HSC 3) plays a critical role in supporting the Washington State Department of Health’s mission to protect and improve the health of Washington residents.

This position sits within the Office of Nutrition Services (ONS) in the Division of Prevention & Community Health (PCH) and manages the technologies that power statewide nutrition programs serving more than 600,000 participants annually.

By overseeing the WIC Management Information System (MIS) Cascades and related technologies, this role ensures secure, efficient, and compliant systems that support food delivery, data integrity, and high-quality customer service for state staff, local agencies, vendors, and the public.

Key Responsibilities Include

System Administration & Technology Management

• Administer and support the WIC MIS Cascades and associated technologies, including mobile apps, participant portals, communication software, and nutrition education platforms
• Maintain system performance, reliability, and availability across programs and users

Data Integrity, Security & Compliance

• Ensure program data integrity, confidentiality, and security
• Implement federal and state WIC requirements consistently across systems
• Support compliance with WIC regulations and reporting requirements

Process Improvement & Efficiency

• Identify and implement system enhancements that improve efficiency and usability
• Support continuous improvement of information management and food delivery systems

Customer Service & Collaboration

• Provide responsive, high-quality technical support to state staff, local agencies, vendors, and partners
• Collaborate with program, policy, and IT stakeholders to align technology solutions with program needs

Why You’ll Love This Role

This role offers the opportunity to support nutrition programs that have a direct, measurable impact on the health and well-being of Washington communities.

You’ll work on a collaborative and mission-driven team that values partnership, innovation, and service.

The position also provides meaningful professional growth through complex system management, cross-functional collaboration, and involvement in large-scale public health technology initiatives.

Required Qualifications

There are multiple pathways to qualify for this position. You must meet one of the options provided and any additional criteria listed.

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

Option 1: A bachelor’s degree or higher in public health or related field; AND three (3) or more years of professional management or consultative experience in a health services program.

Option 2: Five (5) years of professional management or consultative experience in a health services program.

Additional Required Knowledge, Skills, Abilities, and Experience

Preferred Qualifications

While these aren’t required, having them can help you stand out as a candidate.

• Experience serving as a team leader
• Experience providing direct WIC services
• Experience using WIC Cascades
• Change management experience or formal training
• Project management experience or formal training
• PMP certified project manager
• An advanced degree in public health, public administration or related field

Employee Benefits

We offer a solid benefits package that supports you and your family’s health, financial security, and work-life balance.

You’ll have access to comprehensive medical, dental, and vision coverage, life and long-term disability insurance, flexible spending and health savings accounts, and retirement plans that help you plan for tomorrow while you’re living today.

Paid holidays, vacation and sick leave help you recharge, and additional programs like dependent care assistance and professional development opportunities add value beyond basic coverage.

Join us and enjoy benefits designed to care for you as much as you care about public health. Learn more about DOH benefits and see how we support your life at work and beyond by visiting Work@Health.

About the Washington State Department of Health

We're nearly 2,000 professionals across Washington working together to protect and improve community health.

Guided by our values of Equity, Innovation, and Engagement, we address health disparities, respond to emerging challenges, and strengthen systems that support resilience.

At DOH, we help reduce barriers, collaborate with diverse communities, and champion equitable health outcomes. We’re passionate people who are driven to make a difference in public health.

Explore more about the Department of Health, our programs, and our impact by visiting our website.

Working Conditions:

The following describes the working conditions of this position, with or without reasonable accommodation.

Work Setting:

• The official duty station for this position is home-based. When not travelling for work, the incumbent may work from home, from a DOH facility, or work remotely from an alternate location.

Schedule:

• Standard business hours are Monday – Friday from 8 a.m. to 5 p.m.

Travel Requirements:

• Infrequent travel may be required of the incumbent, as needed. When traveling for work, travel statewide and out of state when necessary to perform the core functions of the position.
• May require overnight or multiple nights lodging.
• May travel alone or with another person.
• Legally operate a state or privately-owned vehicle OR provide alternative transportation and travel long distances in both daylight and at night, and in snow and rain conditions.

Tools & Equipment:

• Duties require the use of standard office furniture and equipment

Customer Interactions:

• Frequent interaction with department experts/program staff, other state agencies, and local partners in shaping the efforts of the department in addressing the needs of our state. Interaction may be in person, by phone, or by computer.
• Daily contact with culturally diverse customers (clients, local health jurisdictions, community-based providers, agency staff, other state agencies, and other interested groups).
• This position works in potentially stressful situations, with upset customers and demanding workloads.

Other:

APPLICATION DIRECTIONS:

We’re committed to a fair and equitable hiring process. Only materials submitted through the official application will be considered. Emailed resumes or documents won’t be accepted or shared with the hiring manager.

Click “Apply” to complete your application. Attach your resume, cover letter, and DD-214 (if applicable).

List at least three professional references, directly in your Applicant Profile or as a separate attachment, including a supervisor, a peer, and someone you’ve supervised or led (if applicable).

DO NOT INCLUDE private details like your SSN or birth year, personal photos, transcripts, certifications, diplomas, projects, portfolios, or letters of recommendation.

Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application.

Please remove or cover any personally identifiable data such as social security numbers and birth year

Equity, Diversity, and Inclusion: We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.

DOH is an equal-opportunity employer.

We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.

Questions and Accommodations: If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Andrea Thieme at employment@doh.wa.gov and reference DOH8836.

Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.

Additional Information

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.

Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.

Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.