Business Systems Analyst (ITP-B, BU)

Full Job Description

Are you adaptable, function well in a changing environment, and committed to excellence? If so, we are looking for you! As one of the country's most technically advanced cities, we are seeking candidates for two Business Systems Analyst (ITP-B, BU) positions within Seattle Information Technology (IT) who are committed to continuous improvement and can help realize our vision for scalable, sustainable IT solutions. We hope you'll join us!

The City of Seattle believes in the diversity of our people, ideas, and experiences and is committed to building an inclusive culture that is representative of the community we serve.

Seattle Information Technology (IT) plays a crucial role in enabling smart, equitable, and responsive services for City employees, Seattle residents, and local businesses.

We work to unleash our people and community through technology solutions, infrastructure, and well-executed projects that are secure and resilient.

We invest in open access to City information, privacy and responsible technology use, digital access, collaboration, customer service, and strategic planning.

We are a leader in local government progress towards responsible AI adoption. These are Seattle’s values in action.

Seattle IT's mission: We put powerful information and tools in the hands of people to unleash brilliance in service to our community. You can see Seattle IT’s direction here: ITStrategicPlan2025-2027.pdf.

Requirements

As a Business Systems Analyst, you will be a member of either the Enterprise Content and Asset Management Solutions (ECAMS) team or the Enterprise Permitting, Inspection, and Compliance (EPIC) team within the Business Solutions Division of Seattle IT.

Position 1: ECAMS Team

The Enterprise Content and Asset Management Solutions (ECAMS) team supports a portfolio of enterprise and custom applications that enable critical business functions across multiple City of Seattle departments.

This includes an enterprise Work and Asset Management commercial off-the-shelf (COTS) solution used by the Seattle Department of Transportation (SDOT) to support asset management, collision tracking, work management, inspections, and related operational needs.

The team also supports several custom solutions, including systems for utility assistance programs, accounts payable, procurement, and enterprise document and content management.

These solutions serve multiple departments, including Seattle City Light, Seattle Department of Transportation, Seattle Department of Construction and Inspections, and Seattle Public Utilities.

In this role, you will provide experienced guidance to business stakeholders on leveraging technology to achieve departmental goals.

You will identify opportunities for system and process improvements, support integrations with other enterprise systems such as GIS and PeopleSoft and assist with prioritizing enhancement requests.

Responsibilities include developing business and system requirements; configuring applications; developing and maintaining queries, scripts, and stored procedures; testing and implementing system changes; supporting data management and reporting; and providing training and support to business users as needed.

Projects range from small configuration changes to complex, multi-month initiatives, requiring strong project management, collaboration, and team leadership skills.

Position 2: EPIC Team

This position will be the Information Technology Business Systems Analyst supporting the Accela Enterprise Platform. This team supports the City’s Accela application, a critical business application used by multiple departments to handle permitting, licensing, inspections, and code compliance. You will be working with business staff to find opportunities for system improvements, assessing work requests, investigating and documenting business requirements, determining configuration and design solutions, seeing changes through to a successful implementation, and solving issues in a production environment. This work is primarily associated with the Accela application and will also include work with other applications supported by the EPIC team.

For both positions, you will be responsible for:

• Product Ownership: Lead technology investments, from overall systems planning to development, operational management, and data communications.
• Subject Matter Expertise: Act as the City's subject matter expert on technology product and services strategy to support complex business practices.
• Continuous Improvement: Plan, implement, and scale a continuous improvement framework for the programs you support, focusing on technology solutions.
• Stakeholder Engagement: Identify and drive technology strategy and investment needed to provide complex services to diverse stakeholders.
• Technology Portfolio Management: Recommend management strategies for the portfolio of products supporting department policies, including integration or transition of systems to align with the business.
• Stakeholder Alignment: Strategically align stakeholders and teams around the development, purpose, delivery, and adaptation of technology products and services.
• Equity and Inclusion: Support equity and inclusion goals by recommending approaches for customer accessibility and removing barriers to compliance success.

Here’s more of what you’ll be doing:

• Listening carefully and asking clarifying questions about business requests, translating those into business process requirements, and system design.
• Analyzing sophisticated system issues to identify the root causes, proposing comprehensive solutions consistent with program-level system design standards, and assisting with implementation of changes.
• Reviewing legislative language to identify potential impacts to business processes and resolve scope of system design changes required to meet new mandates.
• Gathering and documenting information on business and system requirements from customers by performing research, facilitating workshops, and conducting interviews.
• Quickly learning a system’s capabilities and configuration options and devising creative solutions for business needs within that framework.
• Crafting and updating software specifications; ensuring that system documentation libraries are kept up to date and well organized.
• Configuring software using standard software configuration tools.
• Creating test plans, writing test procedures, testing, and working with business staff for end-user testing. Developing and delivering training and training references on system functions, working with business partners to meet business objectives.
• Identifying, documenting, and resolving issues, raising concerns as appropriate.
• Performing data analysis, developing SQL scripts and stored procedures, and assisting other divisional data analysts to support data-driven decision-making in the department.
• Supporting system integration projects and coordinate with Seattle IT developers
• Following established project or departmental review and approval processes and standards for all work.
• Supporting department goals in promoting diversity, race, and social justice.
• This position requires occasional non-standard working hours.
• Performing varied tasks as assigned commensurate with classified position level.

Qualifications

Minimum Qualifications

• Five years in-depth experience as a business systems analyst, or a combination of education and experience that demonstrates the ability to perform the position duties.
• Demonstrated understanding of Software Development Life Cycle (SDLC) methodologies and templates.
• General knowledge of database structures and tools (such as SQL, Oracle, MS Access, etc.), including the ability to design and implement queries.
• Analytical approach seeking to know more to help business think of the bigger picture.
• Good communication and active listening skills; able to connect with both technical and business staff.
• Ability to handle scope as it pertains to areas of responsibility and keep the project manager and supervisor informed of changes and impact to assigned projects.
• Ability to work independently while maintaining appropriate communications with supervisor about progress and issues.
• Ability to manage time well to meet project milestones.
• Ability to effectively work in a multi-cultural workplace with a diverse customer base.

Desired Qualifications

• Bachelor’s degree in computer science, computer technology or equivalent field or experience.
• Experience working with enterprise-level commercial off-the-shelf (COTS) applications and providing vendor support.
• Experience implementing off-the-shelf business applications, including gap-fit analyses, capabilities assessments, design, configuration, and testing.
• Experience developing Oracle PL/SQL queries, stored procedures, and scripts.
• Experience developing requirements, design, and technical specifications for data interfaces and automated data management procedures.
• Experience working with custom applications.
• Experience leading small IT projects with staff resources from a variety of IT specialties.
• Experience working with Software as a Service (SaaS), Platform as a Service (PaaS), and/or Infrastructure as a Service (IaaS) vendors.
• Familiarity with SaaS, PaaS, and IaaS solutions and vendor communication
• Experience working in government and/or public sector.
• Ability to see beyond the assumed issue to identify and find solutions for underlying business goals.

NOTE: Equivalent combinations of education and experience will be considered for the required qualifications.

Additional Information

Salary
The full salary range for this position is $54.81 - $82.28 per hour. The targeted salary range for these individual roles is $70.00 - $74.00 per hour based on experience and skills.

Benefits
The City offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: City of Seattle "Most" Employee Plans. Additionally, we provide free public transportation options.

Telework Expectations
This position offers flexibility of a hybrid work schedule. Hybrid telework schedules have a minimum requirement of three days onsite per week, which is subject to change at any time at the Mayor’s discretion. Individual schedules are based on operational needs and agreement between the employee and their supervisor.

Application & Selection Process
A cover letter (no longer than two (2) pages) and resume are required with your application. We encourage you to use your cover letter to discuss why you want to do this work and how you meet the qualifications for the position. Your resume should summarize the talent, experience, knowledge, and skills you bring to this work. Applicants will be screened for competitiveness, completeness, and written communication skills. The most competitive candidates will be invited to participate in one or more interviews.

Who May Apply
This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience.

Background Check
This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information.

Why Join the City of Seattle
The City of Seattle recognizes that every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our views and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.

Union
This position is covered by a collective bargaining unit; International Brotherhood of Electrical Workers, Local 77. For information explore Local 77’s website.

Accommodations
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

For more information regarding this recruitment or if you require an accommodation, please contact Naomi Recania at naomi.recania@seattle.gov.

#LI-FW1
#LI-Hybrid