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Posted: March 30, 2026 (1 day ago)

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Vital Records Customer Service Supervisor - 61006897 (Greenville County)

State of South Carolina

SCDPH-PH Region-Upstate

Fresh

Location

South Carolina, 29201

Salary

$46,000 - $49,500

per year

Closes

April 10, 2026

Job Description

Summary

This job involves overseeing a team that helps people obtain and correct vital records like birth and death certificates at a regional office in Greenville County, South Carolina.

The role includes supervising staff, handling customer requests, managing fees, and ensuring all processes follow state rules.

It's a good fit for someone with experience in office supervision, customer service, and dealing with sensitive documents who enjoys public-facing work in a government health department.

Key Requirements

  • High school diploma with at least six years of related clerical experience
  • Two years of face-to-face cashiering, banking, or accounting experience
  • Three years of experience handling confidential records
  • Three years of supervisory experience or vital records experience
  • Ability to type at 45 words per minute (typing test required)
  • Associate or bachelor's degree preferred
  • Bilingual in Spanish and English is a plus

Full Job Description

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Careers at DPH: Work that makes a difference!

Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity


Under general supervision, function as the On-Site Customer Service Supervisor in assisting on-site customers for vital records services in the Division of Vital Records; performs related customer service activities including acceptability of information, entitlement of requested documents, receipt and accountability of fees, issuance of documents; initiation of amendments including affidavits of correction, paternity acknowledgments, legitimations, court orders and establishing delayed birth certificates.

Monitor performance and supervise a regional office of Vital Records staff including the approval of working time, leave, Qflow functions, staffing/supplies, carry out disciplinary actions, verify cash drawers, hold regular staff meetings to train employees on new and current vital records procedures.

Assist and advise staff in the completion of requests including but not limited to the acceptability of documents used for correcting records and clarifying discrepancies, review amendments prior to sending them to Columbia to ensure completeness and accuracy.
Assist the Regional Coordinator in gathering data for the use of ensuring performance goals. Attend monthly coordination meetings with regional coordinator. According to the needs of the office, assist customers in the completion of applications for certified copies of vital events. Following established policies and procedures. Other duties as assigned.

Requirements

State Minimum Requirements: A high school diploma and relevant program experience.


Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.


Agency Additional Requirements:

At least six (6) years of related clerical experience, including two (2) years of face-to-face cashiering, banking or accounting experience.

Must have three (3) years of experience handling confidential records. Minimum of three (3) previous years of supervisory experience or vital records experience.

Must have the ability to type at a corrected rate of 45 wpm (typing test required).


Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer, or their delegate.


Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Qualifications

An associate or bachelor's degree. Bilingual in Spanish and English. At least four (4) or more years of supervisory experience. Previous South Carolina Department of Public Health (SCDPH) experience including but not limited to Vital Records.

Additional Information


DRIVING RECORD: If this position requires the applicant to possess a valid driver’s license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

IMMUNIZATION REQUIREMENTS: All new employees who are healthcare providers with job-specific exposure risk are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, varicella, and Hepatitis B prior to beginning employment.

EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.

The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that include:

  • 15 days Annual (Vacation) Leave per year
  • 15 days Sick Leave per year
  • 13 Paid Holidays
  • Paid Parental Leave
  • Health, dental, vision, long-term disability, and life insurance for employees, spouses, and children. Click here for additional information.
  • S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
  • Retirement benefit choices *

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.


HYBRID WORK: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.

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Posted on NEOGOV: 3/30/2026 | Added to FreshGovJobs: 3/31/2026

Source: NEOGOV | ID: neogov-sc-5282343