Tourism Program Specialist 1 - Commerce - Natural Resources - Summers Co.

Full Job Description

***This job opportunity is not in the classified service and is not covered by the WV Division of Personnel merit system.***

NR26-08

Classified-Exempt Position

Parks and Recreation/Pipestem Resort State Park Under the supervision of the Food Service General Manager, this employee assists in the organization, direction, and operation of food service operations at Pipestem Resort State Park.

The focus of this position's duties will be on the management and operation of the Bluestone Dining Room and conference center banquet/event coordination.

This employee is expected to maintain high standards of food and beverage quality, service, and marketing to maximize profits.

Employee plans and directs the department to meet daily needs of the operation; plans menus, develops recipes, establishes price points and effective cost controls to prevent waste fraud and abuse; ensures compliance with health, safety, and sanitation regulations; prepares meals that consistently meet the standards of the operation and guest expectations; manages planning and implementation of banquet and conference center food and beverage needs, including organizing and directing event staffing assignments, buffet or plated service arrangements, beverage service compliance, and set up/post-event breakdown and cleanup in accordance with park policies and safety standards; interviews, trains, supervises, counsels, and mentors approximately 50 food service workers in the consistent preparation and planning of the menu items; develops and maintains staffing schedules based on forecasted business levels, event bookings, seasonal demand, and budgeted labor targets, adjusting staffing in real time to meet operational needs while controlling overtime and unnecessary labor costs; oversees opening and closing procedures, cash handling, point-of-sale (POS) system management, reservation coordination, table assignment, guest flow, and resolution of guest concerns or service issues in a professional and timely manner to maintain a high standard of customer satisfaction.

Must have the ability to lead and manage skilled and unskilled staff of individuals, ensures a strong, consistent culture, while building a level of trust for independent decision making.

Performs related duties as assigned. Regular attendance is required.

Click The APPLY Link To Apply Online.

INSTRUCTIONS TO APPLICANT:

You must submit an application for each position of interest.

Your complete work history is used to qualify you for positions. Please be as detailed as possible and list all of your past employment in the Work Experience section of your application or you may attach it to your application with a resume.

If you have not previously submitted a copy of your official transcript or diploma, or licensure or training earned, you may attach it to your application or email it to applicantservices@wv.gov

If you have already submitted copies of these documents with other applications, please do not resubmit. You may contact Staffing & Recruitment at 304-414-1852 if you have any questions.

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Qualifications

Training: Bachelor’s degree from an accredited college or university.

OR

Substitution: Additional experience as described below may substitute for the required training at a rate of one (1) year of experience for every thirty semester hours of training.

AND

Experience: Two (2) years of full-time or equivalent part-time paid experience in travel promotion, marketing, operations, management, or sales for a travel-related hospitality business, hotel, conference center, state government, or in a parks and recreation setting.

OR

Substitution: One (1) year of the required experience will be waived if the Bachelor’s degree is in tourism, marketing, parks and recreation, or a related field.

***Your complete work history is needed to qualify you for positions. Please be as detailed as possible and list all of your past employment.***