Temporary Energy & Weather Assistant I

Full Job Description

*This position will work approximately 25 hours per week. Temporary employees may not exceed 1,040 work hours in a 12-month period.

Are you an energy or weatherization professional with a passion for customer service, creativity, and making a positive impact in the community?

If so, then the Snohomish County Office of Energy and Sustainability is the place for you! We are looking for team members to join our Weatherization Program team.

The Office of Energy and Sustainability, a division of Snohomish County Conservation and Natural Resources, is hiring four (4) temporary employees for the Energy & Weatherization Assistant I position for the Weatherization Program.

In this role, you will use a wide range of administrative practices, as well as programmatic and administrative skills, to support and guide applicant, staff involvement in implementing the Weatherization Program and onsite distribution of weatherization equipment.

The ideal candidate will have excellent communication and customer service skills, be highly self-motivated, able to work collaboratively as part of a team, and have the ability to do a two-person lift of 50 lbs.

multiple times a day.

The Snohomish County Weatherization Program provides weatherization-related assistance to over 100 homes per year through many different methods, such as insulation, air sealing, duct work, heating repairs, safety repairs, and client education.

We provide high-quality service to program participants to help improve the health and safety of their home and save money on their utility bills.

The Office of Energy and Sustainability maintains a collaborative work environment where innovation, team-work, and continuous improvement are paramount. Apply to join our team today, where you can have both a fulfilling job and lifelong career at Snohomish County.

Job offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

About the Department of Conservation and Natural Resources (DCNR)
The Snohomish County Department of Conservation and Natural Resources (DCNR) includes the Division of Surface Water Management, the Division of Parks and Recreation, the Office of Energy and Sustainability and the Office of Agriculture and aims to achieve high-priority environmental sustainability goals. Some of the greatest assets we have in Snohomish County are our unparalleled beauty and abundant natural resources. From the Puget Sound and five watersheds, to forestland, lakes, farms, ranches and parks, our quality of life, economic prosperity and future sustainability are dependent on protecting and improving our environmental resources. Visit the Department of Conservation and Natural Resources web page to learn more.

About Snohomish County
Snohomish County, north of Seattle, is located in northwest Washington between the Puget Sound and the Cascade Mountains. The county has rich scenery, numerous activities and a thriving economy. Snohomish County is a great place to live, work, play, and raise a family. When joining the Department of Conservation and Natural Resources, you will work in an environment where innovation, collaboration and continuous improvement are highly encouraged and supported. We are proud to offer an outstanding benefit package to employees and their dependents. We are invested in your success and growth and offer competitive wages, job flexibility and stability, employer paid ORCA cards, and a friendly, diverse team atmosphere where employees are appreciated and make a real difference providing services for our citizens. We strive to not only provide a meaningful job, but a lifelong career.

Requirements

STATEMENT OF ESSENTIAL JOB DUTIES

1. Assists clients in person and on the telephone in correctly completing forms; reviews forms for accuracy; requests additional information as needed; calculates eligibility and answers questions regarding eligibility.
2. Answers telephone; respond to questions or routes calls to correct party.
3. Reviews client files to ensure that all documents are signed and completed per contract compliance.
4. Provides information and referral to Community Service Agencies.
5. Enters information on the computer in specialized format, including application, program or financial data.
6. Receives and routes incoming mail; may deliver mail to Post Office and maintain mail log.

STATEMENT OF OTHER JOB DUTIES

1. Provides client training in Energy Conservation.
2. Assists client in budget counseling.
3. Schedules phone interviews; assists elderly, handicapped and homebound clients with their eligibility.
4. Assists with appointment scheduling.
5. Performs related duties as required.

Qualifications

One (1) year of experience in Energy/Weatherization programs performing a variety of office work, interviewing and computer experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities.

LIHEAP Energy Assistance Program experience preferred. Must pass job related tests.

PREFERRED QUALIFICATIONS

LIHEAP Energy Assistance Program experience preferred.

SPECIAL REQUIREMENTS

A valid Washington State Driver's License is required for employment.

Additional Information

KNOWLEDGE AND ABILITIES

Knowledge of:

• computers, data entry and standard software programs such as Microsoft Word and Excel
• standard office practices and procedures and all related office work
• standard human service client protocol including interview techniques, client confidentiality requirements, and professional conduct

 Ability to:

• perform mathematical computations
• communicate effectively with a diverse population
• learn and retain a complex series of rules and regulations to determine eligibility and benefits
• explain complex rules, policies and procedures in a concise easy to understand manner
• read, interpret and enter data accurately and rapidly
• maintain an organized work setting, tracking forms and applications
• work with minimum supervision in a fast paced setting meeting deadlines while coping with distractions and interruptions
• accurately follow oral and written instructions
• maintain accurate records and prepare required reports
• maintain a professional demeanor while exercising good judgment

SUPERVISION

Employees receive direction from a technical Lead Energy & Weatherization Assistant III, and supervision from a Human Services Specialist III or administrator as assigned.

Objectives, priorities and goals/deadlines are established by the supervisor.

Employees plan and carry out successive steps and resolve problems in accordance with instructions, policies and accepted practices.

WORKING CONDITIONS

The work is performed in the usual office environment with occasional field work when assisting clients.

Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request. 
EEO policy and ADA notice