Telecommunications Assistant Manager

Full Job Description

This position acts as manager of the communications center which is located in the Technical Services Branch of the United States Park Police.

Incumbent is responsible for efficient management of the communications center. Open to the first 100 applicants or until 04/03/2026 whichever comes first.

All applications submitted by 11:59 (EST) on the closing day will receive consideration. Requirements Continued...

You will be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver's license is required.

You will be required to submit a Motor Vehicle Operator's License and Driving Record. You may be required to travel overnight away from home a few nights per month.

You must obtain a government charge card for travel purposes. All qualifications must be met by the closing date of this announcement-04/03/2026-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience.

For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted.

An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience.

For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience.

Failure to include will result in loss of consideration.

For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.

To qualify for this position at the GS-11 grade level, you must possess all of the following minimum qualifications by close of the announcement: Applicants must demonstrate at least one (1) year of specialized experience equivalent to the GS-09 level in the Federal service.

This experience must include all of the following: 1.) Developing criteria, standards, and guidance for integrating training programs, operational procedures, policies, and/or standards in a public safety environment.; 2.) Conducting comparative analyses of existing training or educational programs, including evaluation of themes, objectives, methods of presentation, target audiences, and future requirements in a public safety environment.; 3.) Assessing training effectiveness and recommending improvements in a public safety environment.; 4.) Communicating information clearly and effectively, both orally and in writing, using proper grammar, and presenting technical material in a concise, organized manner appropriate for the intended audience; 5.) Experience in a leadership role or team lead in project management in a public safety environment.

-OR- I possess a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree (or LL.M, if related).

Education must be in a major study such as electrical or electronic engineering, mathematics, physics, public utilities, statistics, computer science, telecommunications management, information systems management, business administration, industrial management, or other related fields.

-OR- A combination of education and experience, that when combined, total 100%. Note: only graduate education in excess of 2 years (36 semester hours) will be creditable towards the GS-11 level.

To combine you education and experience totals, divide the number of months you have in experience by the total number of months required (12 months), then multiply by 100 to get the percentage.

Add that percentage to the percentage of education you have relative to the total required: number of credit hours you possess beyond the 2nd year of graduate education (36 semester hours) divided by the number of semester hours required beyond 2 years of graduate education (18 semester hours).

Note: your graduate education beyond 2 years, must be leading to a doctoral or equivalent degree.

Graduate education beyond 2 years that is credited for another graduate level degree will not be creditable towards the GS-11 level.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

The major duties of the Telecommunications Assistant Manager position include but are not limited to: Manages, coordinates, and administers the operations of the Communication Center.

Directly supervises, trains, and monitors performance of a team of Telecommunications Equipment Operators and Dispatchers.

Interacts with internal and external partners regarding operational and administrative needs and requirements. Operates telecommunications equipment to perform dispatcher duties when needed.