Technical Support Specialist II
State of Utah
FreshPosted Feb 6
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Posted: February 4, 2026 (7 days ago)
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Technical Support Specialist II
State of Utah
150 Department of Government Operations
Location
Utah, 84129
Salary
$29.73 - $45.91
per hour
Type
Full Time
More IT & Technology jobs →Closes
February 11, 2026More State jobs →
Job Description
Summary
This job involves helping users fix issues with computers, laptops, printers, and other devices in a busy state government tech team, while also recommending upgrades and teaching others how to use software.
It's ideal for someone who enjoys troubleshooting in a dynamic environment and can handle the strict rules of working in correctional facilities, including occasional on-call duties.
The role offers training opportunities and good benefits for those passionate about staying current with new technology.
Key Requirements
- Experience troubleshooting and repairing desktop devices like PCs, laptops, tablets, printers, and peripherals
- Ability to evaluate hardware and software needs and make recommendations
- Skill in providing group instruction and on-the-job training for software applications
- Adaptability to new technology upgrades and a fast-paced environment
- Comfort working in a correctional facility with strict security policies and procedures
- Willingness to participate in an on-call rotation for support
- Strong communication skills, both written and verbal, to explain technical information clearly
Full Job Description
Do you like to work in the fast paced, fun, ever changing technology field. Then this position is perfect for you! The Division of Technology Services (DTS) needs someone who will provide customer support on all desktop devices including PCs, laptops, tablets, printers, and other peripheral equipment. They will also evaluate and make hardware and software recommendations in relation to identified needs and provide group instruction on software applications. The candidate in this position must be able to adapt to new technology as equipment is upgraded. Also they must be able to work in a correctional environment with strict security and follow policy and procedures of the correctional facilities. Candidates are required to participate in an on-call rotation.
Preference may be given to those who: Have a knowledge of DTS applications such as Service Now, Microsoft SCCM administration, and Bomgar along with those familiar with Windows Active Directory and be able to administer and troubleshoot problems on local networks and web browsers.
Why join our team?
We host a variety of applications offering a challenging work environment and opportunity to work with the newest technology The State of Utah has acquired. Come work in a fast-paced ever changing technology environment. This is an opportunity to make a difference in the technology field, along with the satisfaction of helping the agency you serve. Weekly training to help continue skill development in a team environment and a Pluralsight license for individual growth. You will receive great health and retirement benefits, such as, generous paid time off so you can spend more time with your family and have a positive work life balance. Click here to view a summary of all the benefits we offer.
The Agency:
To learn more about The Division of Technology Services check us out Click here. The State's environment is a highly optimized blend of systems responsible for collecting, processing, and distributing millions of data elements every day. Our systems range from a high volume mainframe backend, through a broad set of web based customer facing applications.
We host a variety of applications offering a challenging work environment and opportunity to work with the newest technology The State of Utah has acquired. Come work in a fast-paced ever changing technology environment. This is an opportunity to make a difference in the technology field, along with the satisfaction of helping the agency you serve. Weekly training to help continue skill development in a team environment and a Pluralsight license for individual growth. You will receive great health and retirement benefits, such as, generous paid time off so you can spend more time with your family and have a positive work life balance. Click here to view a summary of all the benefits we offer.
The Agency:
To learn more about The Division of Technology Services check us out Click here. The State's environment is a highly optimized blend of systems responsible for collecting, processing, and distributing millions of data elements every day. Our systems range from a high volume mainframe backend, through a broad set of web based customer facing applications.
Requirements
Primary Duties:Troubleshoots and diagnoses problems, make adjustments, repairs and/or performs preventative maintenance on computers, equipment, etc.Backs up computer data periodically to prevent unwanted data losses.Provides assistance and/or on-the-job training.Provides technical assistance on agency issues, services, program(s), and/or computer hardware and software, etc.
Qualifications test software using appropriate methodology and techniquesdetermine what is causing an operating error and determine resolutionuse equipment management system software provide consultation and/or expert advice or testimonycommunicate information and ideas clearly, and concisely, in writing; read and understand information presented in writingspeak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verballyuse State or agency-specific software application program(s) Additional Information Employment contingent on passing a drug screening and a background check.On call rotation is required in this position.Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.Work requires physical exertion.
May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.
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