Switchboard/PBX Operator.

Full Job Description

CDHSCareer

The Colorado Mental Health Institute at Fort Logan (CMHHIFL) is one of two state hospitals serving our community. The

vision of CMHHIFL is to provide the highest quality mental health services to persons with complex, serious, and

persistent mental illness within the resources available. Our mission is to support those individuals in achieving their

recovery goals and reaching their full potential. CMHHIFL provides inpatient treatment to adult patients, generally

between the ages of 18-59. The hospital currently has 94 adult inpatient beds, over four treatment units and opened 44 beds (2 units) in late 2022 and 2023. The two forensic units will be dedicated to providing

psychiatric stabilization and restoration treatment to individuals opined incompetent to proceed as a result of their

mental illness. Medical services, occupational therapy, neuropsychological-rehabilitation services, and trauma-informed

care services are available for all patients throughout the hospital.

Through our core values listed below, CMHHIFL staff is committed to:

• Individual dignity and respect;

• Person-centered, evidence-based care;

• Trauma informed recovery;

• Multidisciplinary collaboration;

• Diversity and inclusion;

• Strong family and community partnerships.

Requirements

About the Unit:

The Communications Department exists to provide professional support to the director and supervisory staff to meet the safety, security, and communication needs of all resident patients and staff within each department by performing administrative, technical, detail, and routine work.

Provides critical communications in crisis situations (i.e., physical and verbal assaults against persons or property, suicidal behavior) and adheres to hospital policies and procedures in order to

Purpose of this position:

This work unit exists to provide Safety and Communication services to the staff and client population at CMHH-Fort Logan. Executes emergency procedures for the Fort Logan Campus.

Job Duties include, but are not limited to:

Switchboard Operator:

Answers and directs incoming outside telephone calls to the appropriate person/unit, answers general questions regarding Fort Logan, and greets after-hours CMHHFL visitors ensuring proper and courteous screening before permitting entry to CMHHIFL and its patient treatment areas.

Dispatch:

Dispatches the Public Safety Officers using a police band radio for emergency and routine calls. Coordinates/initiates response to medical emergencies, tornadoes, bomb threats, and triage. Calls local law enforcement for serious or criminal offenses occurring on CMHHFL grounds.

Vehicle Management:

Checks out/assigns the use of State vehicles after business hours, weekends, and holidays. Keeps a log of staff needing to be picked up during emergency situations.

Documentation / Briefing Staff at Shift Change:

Maintains a log of all Safety calls, medical staff calls, nursing supervisors, housekeeping, outgoing patient calls, Code blue alarms, Panic alarms, and Fire alarms occurring on shift. Passes information on at shift change.

Receptionist:

Provides directions to CMHHIFL for outside callers. Greets visitors and routes them to the appropriate location. Receives deliverables (parcels, mailings) for CMHHIFL, notifies appropriate personnel of item received, and signs acknowledgment of receipt for the deliverable carrier as requested.

Qualifications

Minimum Qualifications

Experience:

Two (2) years of administrative and clerical experience in medical, clinical or office settings.

Substitutions:

Appropriate education will substitute for the required experience on a year-for-year basis.

Conditions of employment:

• Full background check required

• This position is considered an essential role. Employees in essential positions can be only FLSA nonexempt and can be required to work unexpected or unusual work hours to perform the essential and/or emergency services of the department without delay and/or without interruption.

• Shift Work

Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment.

Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.


APPEAL RIGHTS:


If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.




An appeal or review must be submitted on the official appeal form, signed by you or your representative.

This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.




For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Additional Information







How to Apply




How to apply to the State of Colorado




The Assessment Process




For Statewide Hiring Freeze NON-EXEMPTED position ONLY:

This job offer is contingent upon funding availability from all sources, including state and federal (if applicable), to start or continue.

For additional recruiting questions, please contact curtis.padilla@state.co.us



About Us & Benefits:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS).

Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado.

In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Planwww.copera.org plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• BenefitHub state employee discount program

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~



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