TEMPORARY Customer Service Representative- Grand Junction, CO

Full Job Description

Requirements

A customer service-based position that provides information and handles all aspects of product sales to customers while providing support to the staff. Daily interaction with customers requires effective communication and public relations skills, as well as articulate dissemination of verbal and written information. Specific duties include but are not limited to:

• Work directly with internal and external customers in person, on the phone, and via email.
• Sell park passes, hunting/fishing licenses, OHV/boat registrations, and associated permits.
• Answer technical questions about State Parks, hunting and fishing regulations, and the Big Game draw process.
• Answer incoming calls, handle in-person inquiries, and/or direct them to appropriate staff.
• Receive, process, and file big game license returns.
• Data entry within Google Suite.
• Check voicemail box and return calls daily.
• Monitor patrol radios, relay messages, and dispatch to staff.
• Daily cleaning and stocking of front counters, shelves, brochure racks, retail displays, and personal workstations.
• Perform Mandatory checks of required species such as bears, mountain lions, moose, bighorn sheep, mountain goats, and bobcats on an as-needed basis.
• Chronic Wasting Disease sample collection.
• Other duties as assigned.

To apply, please submit your resume, cover letter and completed application to: 711 Independent Ave Grand Junction, CO 81505, in person, or email dnr_area7.admin@state.co.us. Applications may also be submitted through online portals, where advertised. This announcement will remain open until January 31st 2023. You are encouraged to apply early.

Qualifications

BASIC REQUIREMENTS:

Possess strong interpersonal communication skills (both verbal and written) to deliver excellent customer service.Previous experience handling money and working with the public required.Proficiency in Google and Microsoft based computer applications required.Must be able to effectively multitask and pay attention to detail.Must be 18 years of age or older.Must be willing and able to work 40 hours per week as applicable.

Occasional weekends may be required.Must be willing to handle harvested animals during mandatory checks and CWD submissions.Applicants may be subject to successful completion of a comprehensive background check.CONDITIONS OF EMPLOYMENT:Must be 18 years of age or older but recent college graduates with a Natural Resources degree preferredMust have a current and valid drivers license or reliable transportationThe work-site will provide some uniform items, however the employee may be required to purchase limited uniform items at their own expenseApplicants may be subject to successful completion of a comprehensive background checkMust be willing and able to work 40 hours per weekMust be available to work Monday thru Friday 8:00 am to 5:00 pmPrevious experience handling money and working with the public preferredPossess strong interpersonal communication skills to deliver excellent customer serviceBasic computer skills[required (MS Office Suite, Google App Suite)Ability to work with well within a teamSubject to background Screening.

Additional Information The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.The Department of Natural Resources is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at dnr_hr_employeebenefits@state.co.us or call 303-866-2667 x8647.ADAAA AccommodationsAny person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment.

To request an accommodation, please contact dnr_hr_employeebenefits@state.co.us or call 303-866-2667 x8647 at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation.

You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed.

Please ensure that you have this information available well in advance of the assessment date.E-Verify employer: The Department of Natural Resources participates in E-Verify in accordance with the program's Right to Work for all newly-hired employees.

Employees are queried through the electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility.

You may complete section 1 of the I-9 form upon your acceptance of a job offer letter, but no later than your first day of employment and in addition, on your first day, but no later than the third day, you are required to submit original documents to verify your eligibility to work in the U.S.

Learn more about E-Verify, including your rights and responsibilities.Toll–Free Applicant Support - Technical HelpIf you experience technical difficulty with the NEOGOV system (e.g.

uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time).

Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt to upload (attach) it.

The Human Resources Office will be unable to assist with these types of technical issues.