Supplemental Long-Term Care Insurance (SLTCi) Partnership Coordinator – Health Insurance Advisor 1

Full Job Description

This recruitment will remain open until February 6, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on January 30, 2026. It is in the applicant’s best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Supplemental Long-Term Care Insurance (SLTCi) Partnership Coordinator – Health Insurance Advisor 1 position. This role is within the Consumer Protection Division and is based out of our Tumwater Office.

We are an employer of choice! Here’s why:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

About the Position

The Washington State Office of the Insurance Commissioner (OIC) protects consumers, the public interest, and Washington’s economy through fair and efficient regulation of the insurance industry.

A core part of that mission is making sure people can understand their insurance options and confidently navigate complex systems—especially when planning for long-term care.

Within OIC, the Statewide Health Insurance Benefits Advisors (SHIBA) Program provides free, unbiased education and assistance to consumers across the state.

The SLTCi Partnership Coordinator plays a key role in this work by helping Washingtonians understand supplemental and traditional long-term care insurance, how these products interact with the WA Cares Fund, and what options and rights are available to them.

In this role, you’ll educate and advocate for consumers through public presentations, community outreach, and one-on-one guidance; develop training and educational materials that equip SHIBA volunteers and partner organizations to deliver high-quality assistance; collaborate with state agencies and community-based organizations; and help elevate consumer experiences to inform policy improvements.

You’ll also support media outreach and work alongside colleagues across government to resolve complex consumer cases.

This is mission-driven, people-centered work that blends education, partnership-building, and public service—making a real difference for individuals, families, and communities across Washington.

This recruitment may be used to establish a qualified pool of candidates for Health Insurance Advisor 1 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $5,137 - $6,906.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits: https://www.insurance.wa.gov

Requirements

The duties of the position include but are not limited to:

• Educate consumers about supplemental long-term care insurance, traditional long-term care insurance, and how these options interact with the WA Cares Fund through in-person and virtual presentations, outreach events, and consumer education materials
• Assist consumers in making informed decisions by discussing values, financial considerations, care preferences, and quality concerns, and by using worksheets and decision-support tools
• Help consumers understand their rights and options related to the WA Cares Fund, including participation requirements, exemptions, and financial responsibilities
• Advocate for consumers by gathering and sharing their experiences with policymakers and administrators to support improvements to programs and insurance products
• Develop and deliver educational curricula and skills-based training materials for SHIBA volunteers, Regional Training Consultants, Information & Assistance staff, and community partners
• Maintain collaborative working relationships with state agencies, including DSHS and ESD, to ensure educational content remains accurate and up to date
• Support media outreach efforts by working with the OIC public affairs team to develop materials such as infographics, social media content, and paid media campaigns
• Participate in approved media interviews or public testimony related to long-term care insurance and the WA Cares Fund
• Build and manage partnerships with community-based organizations, including Area Agencies on Aging and Aging & Disability Resource Centers
• Collaborate with other state agencies and consumer service organizations to resolve difficult and complex consumer cases
• Participate in cross-agency efforts to address constituent referrals and consumer advocacy issues
• Conduct community needs assessments and contribute to strategic planning efforts to expand local capacity for long-term care education and assistance
• Support recruitment and development of SHIBA volunteers, including subject-matter experts in long-term care insurance and public programs

To read more about this position and view all duties, click here to request a position description.

These requests go to HR Recruitment inbox. Must redact personal information (I.E. HR Director’s name and phone number) and the DocuSign ID information at top every page.

Qualifications

Required Qualifications:

• Six (6) years of professional full-time experience* with curriculum development, adult training, community development, and volunteer management.
• Demonstrated experience working independently, prioritizing work, and meeting multiple conflicting deadlines, including by seeking guidance from leadership
• Demonstrated experience building collaborative relationships with professional colleagues.
• Demonstrated knowledge of project management, contract management and/or instructional design.
• Basic level skills in Microsoft Outlook, Word, PowerPoint and Excel

Experience effectively facilitating meetings or designing training for at least one virtual platform (e.g., Zoom, Teams, Skype).

Academic Degree Equivalency Chart DegreeYears of Relevant Experience EquivalencyAssociate’s Degree2 years of experienceBachelor’s Degree4 years of experienceMaster’s Degree5 years of?experience

*A degree in business administration, public administration, public health, health administration or related field from an accredited institution whose accreditation is recognized by the U.S.

Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment.

If a degree was awarded outside of the United States, candidates must provide a credential evaluation report.




Preferred/Desired Qualifications:

• Demonstrated contributions to building a high-performing team of professional colleagues.
• Experience developing partnerships with diverse communities.
• Demonstrated experience managing projects, contracts and/or instructional design.
• Advanced-level skills utilizing Microsoft Word, PowerPoint, and Excel.




Ready to join us?

Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!




Additional Information

• This position is represented by the Washington Federation of State Employees (WFSE).
• Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).

State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder.

This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.

• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with HIA1_2026-00683 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.

The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.

Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov.

Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.

• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.
• Contact us: For inquiries about this position, please contact us at recruitment@oic.wa.gov.