Supervisory Passport Specialist

Full Job Description

The incumbent of this position supervises a team of passport specialists in the Document Management Branch, Record Creation and Retention Division, Office of Records Management, Passport Services Directorate (PPT/S/RM/RCR).

The incumbent serves as an expert advisor to PPT management on a wide range of vital records and citizenship verification matters that directly impact customers experiences and the services provided by the organization.

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States.

In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others.

Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances. Ability to adjust to change, work pressures, or difficult situations without undue stress.

Willingness to consider new ideas or divergent points of view; and Capacity to "see the job through. Major Duties:

• Plans, schedules, and prioritizes the work of subordinate staff and adjusts assignments as needed .
• Initiates requests for personnel actions including the filling of vacancies and recommending employees for career promotions as appropriate.
• Maintains liaison with Department officials regarding unusual citizenship or passport eligibility cases.
• Oversees Consular Reports Birth Aboard(CRBA) processes to ensure that all Department documentation requirements are satisfied, and that citizenship is clearly established.
• Maintains awareness of new laws and responds to changing program requirements by formulating recommended changes, adjustments, or modifications.