Supervisory Operations Support Specialist

Full Job Description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As an Supervisory Operations Support Specialist, you will manage administrative programs - including human resources, position management, staffing, performance management, benefits, timekeeping, and onboarding - and work to evaluate, improve, and prioritize services and processes.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 04/15/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 04/15/2026.

GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Managing the resolution of issues impacting administrative programs and customer service, including areas such as human resources, position management, staffing, performance management, and benefits; Utilizing and modifying established practices to resolve administrative program challenges, including those that are unique or complex; Analyzing programs, processes, and systems to develop and maintain efficient operations; Coordinating with internal and external partners to support human resources and staffing functions, such as recruitment, onboarding, position management, workforce planning, employee relations, or personnel administration; Leading administrative management tasks and regularly communicating progress, issues, and recommendations to managers to support informed decision-making.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 04/15/2026.

Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.

Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g.

June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position.

Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service. Major Duties:

• Supervises Operations Support Specialists overseeing productivity and efficiency in one or more program areas such as human resources, recruitment, position and performance management, telework, benefits, and new employee orientation.
• Assigns work based on priorities, considering assignment complexity and employee capabilities; sets and adjusts short-term priorities and target dates for work completion.
• Serves as a technical subject matter expert in administrative programs, specializing in areas such as staffing, position and performance management, new employee orientation, telework, benefits, alternative leave, data management, or timekeeping.
• Makes recommendations that serve as the basis for new systems, regulations, or programs, or for effective modifications or updates to existing systems or processes.
• Represents the organization at meetings and conferences, and through appropriate and authoritative written communication, providing expert guidance, recommendations, and briefings to decision makers on major mission or administrative programs.