Supervisory IT Specialist (Systems Administration)

Full Job Description

Serves as a Supervisory IT Specialist in the Systems Administrations Services Section, AMK-221.

To qualify for this position at the FV-J (FG/GS-14) level, you must demonstrate in your application that you possess at least one (1) year of specialized experience equivalent to the FV-I (FG/GS-13) level.

Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.

Specialized experience includes: accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled; providing system administration services and database administration services; creating, negotiating, and administering customer agreements; performing maintenance, enhancement, monitoring and production services on multiple systems; and/or experience operating under ISO 20000, ISO 9000:2001, and ITIL principles.

AND Individuals must have IT-related experience demonstrating each of the four competencies listed below.

The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. 1.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Applicants should provide examples of specialized experience in their work history. Qualifications must be met by the closing date of the vacancy announcement. Major Duties:

Provides leadership and guidance to subordinate employees to administer, develop, deliver, and support information technology (IT) systems and services.

Directs the work of subordinate employees at the organizational unit level. Work usually includes routine project/program tasks based on established policies, procedures, and guidelines.

Managerial duties typically affect employees in one organizational unit.

Managerial duties include: planning; communicating the organization's vision and objectives; setting priorities; assigning tasks and responsibilities; monitoring and evaluating performance; coaching and developing employee capabilities; approving leave; and taking, recommending or approving corrective/disciplinary actions as appropriate.

Manages system administration services including maintenance; changes and upgrades; and system security of the hardware, operating system and system software.

Support includes web server administration, network operating systems, file systems, and system software for servers.

Supervises system administrators for different operating systems, Windows, Linux and Unix. Uses assigned budget, staff, and other resources to accomplish project/program objectives.

Manages budget and requests additional resources, as needed. Contributes to budget planning process and projects short-term future needs and tracking financial information for the organization.

Manages the budget for the organization using guidelines and policies for an FAA franchised organization.

Administers customer agreements, ensures full cost recovery operations for all services performed. Contributes to ESC organizational budget and performance planning processes.

Applies a comprehensive knowledge of the technical aspects of the work directed, a detailed knowledge of budget, human resource, and other administrative policies and procedures, and a detailed understanding of the objectives of the organizational unit.

Contacts are primarily within the organizational unit/major subdivision with subordinates, peers, and higher-level managers to discuss the status of projects/programs and to share information.

May also have frequent contact with customers to explain policies, procedures or for other project/program purposes. Work is typically governed by establish guidelines, policies, and procedures.

Resolves routine problems independently, but consults with higher-level management when existing guidelines are not available or applicable to complex problems.

May be called upon to assist in developing new policies and procedures.