SUPERVISORY IT SPECIALIST (CUSTSPT/NETWORK)

Full Job Description

You will serve as a SUPERVISORY IT SPECIALIST (CUSTSPT/NETWORK) in the COMMUNICATIONS AND INFORMATION SYSTEMS DIRECTORATE of MARITIME OPERATIONS CENTER.

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following: supervising or leading network operations, customer support services, or enterprise IT systems, including directing daily network operations; managing system performance, troubleshooting, and/or incident response; enforcing network security policies; coordinating with stakeholders; and/or ensuring operational continuity within an IT environment.

Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Major Duties:

• You will oversee the overall planning, direction, and timely execution of network operations under the guidance of the Administrative Site Technical Director.
• You will plan, assign, review, and approve the work of subordinate staff; set priorities; establish performance standards and conduct performance evaluations.
• You will manage the section's budget, including tracking expenditures, forecasting needs, and justifying resource requests.
• You will oversee Tier 1, 2, and 3 IT Support duties and responsibilities and serve as the technical escalation point for highly complex and mission-critical incidents escalated from Tier 2 and Tier 3 support.
• You will lead complex troubleshooting efforts, often involving multiple interconnected systems and requiring collaboration with specialized IT teams.
• You will develop, implement, and manage operational procedures for the classified network operations and user support functions within the SCIF.
• You will interact with external entities, including program offices, Fleet operators, other IT sections, vendors, and higher headquarters, to understand IT requirements, coordinate activities, and ensure effective support.
• You will oversee the implementation and enforcement of network security policies, incident response, and controls to ensure the confidentiality, integrity, and availability of networks and systems.