Supervisory IT Specialist

Full Job Description

This vacancy is for an Supervisory IT Specialist position in multiple divisions located at the U.S. Census Bureau Headquarters in Suitland, Maryland.

The Census Bureau is accessible from the Metro Rail Green Line - Suitland Station.

This Job Opportunity Announcement may be used to fill other Supervisory IT Specialist, 2210-14, positions within the Census Bureau in the same geographical location with the same qualifications and specialized experience.

Specialized Experience: For the GS-14, you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-13 in the Federal service.

Experience for this position includes: Direct, hands-on experience with computer-based technologies that provide desktop computer and processing services, network-based automation, and office automation.

History of acting as subject matter expert for computer-based and network-based equipment, systems, and services. History of supervisory experience leading cross-functional teams.

In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individualswho work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations;knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example,technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer. Major Duties:

• Participates in long-range planning, managing, and evaluating of computer-based technologies for initiatives and activities designed to provide the desktop computer and processing services and network-based automation support.
• Serves as subject matter expert providing guidance for resolving IT related issues with equipment and systems.
• Responsible for performing supervisory duties such as interviewing prospective candidates, evaluating present employees, and recommending appropriate actions regarding hiring and promotion.