Supervisory IT Specialist

Full Job Description

This position is located within the Office of Infrastructure Operations (IO) service line under the Office of Information Technology (OIT).

IO provides efficient, secure, and reliable infrastructure services with availability, capacity and timeliness that match our customer's demands.

We relentlessly focus on exceptional customer service, risk-based Zero Trust cybersecurity, a best-in-class workforce, and putting the Veteran first in everything we do.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For the GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

To qualify for this position, all qualification requirements must be met by the closing date of this announcement-04/14/2026.

Basic Requirements Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below.

The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND SPECIALIZED EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-12 grade level in the Federal service (obtained in either the public or private sectors).

Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities needed to successfully perform the duties of this position.

Specialized experience is defined as: Specialized experience is directly related to this position and has equipped the applicant with the knowledge, skills, and abilities to successfully supervise and deliver enterprise Linux/Unix platform operations and security outcomes that enable VA mission services, including VHA clinical and public health, supporting systems.

Applicants must have one year of specialized experience equivalent to the GS-12 level performing or leading work such as: supervising or serving as a technical lead for a workforce providing 24x7 production support; administering and sustaining enterprise server operating systems (e.g., Red Hat Enterprise Linux and/or Oracle Solaris, including virtualization/partitioning such as LDOMs/Zones) across Development, Pre-Production, Production, and Disaster Recovery environments; executing IT service management processes (incident/problem/change/release) using ServiceNow or equivalent; directing vulnerability, patch, and configuration-baseline compliance using enterprise tools and repeatable processes (e.g., ACAS/SCAP and patch/automation platforms such as BigFix and/or Ansible/Satellite/Puppet-equivalent), including remediation tracking, exceptions, and audit-ready evidence; implementing and overseeing information security controls aligned to VA 6500 and NIST-based requirements; managing reliability, performance, capacity, and continuity/DR readiness (including RTO/RPO support and recovery testing); providing technical advice and assistance to customers and stakeholders to translate mission requirements into implementable infrastructure plans; leading modernization initiatives (e.g., OS uplift, automation improvements, legacy reduction, and hybrid-cloud transitions) with risk management and measurable outcomes; and coordinating across cybersecurity, operations centers, network/storage teams, and vendors/contractors to deliver secure, resilient, and compliant platform services.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Major Duties:

OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans.

OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology.

Major Duties: The OC Systems Support Supervisor is responsible for lifecycle management of all field-based applications and benefits processing within OC.

Investigation, oversight, and audits of government personnel, programs, and activities.

Protection of government information technology systems (supervision or control of information technology systems, authority to bypass significant technical and operational security controls for general support systems, or access to major applications - the scope of these duties exceed that of ordinary or routine computer use).

Performs needs analyses to define opportunities for new or improved business process solutions, as well as works with software and operating system vendors to identify and specify requirements.

Manages the OC Systems Support program in concert with designated supervisors and has the managerial responsibilities.

Position Description/PD#: Supervisory IT Specialist/PD194410 Relocation/Recruitment Incentives: Not Applicable Permanent Change of Station (PCS): Not Applicable Financial Disclosure Report: Not Applicable Telework: ADHOC telework may be authorized at management discretion.

Travel Required: Up to 5% travel may be required, as needed, for this position. Work Schedule: Sunday-Thursday, 5:00pm -1:30am; Tour of duty will be determined based on organizational needs.

Compressed/Flexible: As determined by the Agency Policy Virtual: This is NOT a virtual position. Physical Demands: The work is sedentary.

Some work may require walking and standing in conjunction with travel and to attendance at meetings and conferences away from the work site.

Working Conditions: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions.

Designated Drug Testing Position: Not applicable This is NOT a bargaining unit position