Supervisory IT Program Manager (INFOSEC/CUSTSPT)

Full Job Description

This position serves as a Supervisory IT Program Manager (INFOSEC/CUSTSPT), located in the Department of Justice, Chief Information Officer in Washington, DC.

The incumbent provides oversight for the service desk and accounts management services, including leadership, personnel management, strategy development, security assessment, contingency management, and operations direction that provides a disciplined, reliable approach to the management of IT issues and telecommunication needs.

To qualify for the position of Supervisory IT Program Manager (INFOSEC/CUSTSPT), at GS-2210-15, you must meet the basic qualification requirements listed below.

Basic Qualifications (2210 series): Attention to Detail - Is thorough when performing work and conscientious about attention to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND Specialized Experience: To qualify for the GS-15 grade level, your resume must demonstrate one (1) year of specialized experience equivalent to at least the GS-14 grade level in the Federal service, or comparable non-Federal experience.

Specialized experience is defined as experience performing the following duties: Experience supervising Tier 1 and Tier 2 service desk operations management including executive leadership, service delivery, strategic planning, and financial/budget management.

You MUST meet all qualification requirements by the 03/17/2026 of this announcement. Your resume must support your responses to the application questionnaire and the qualification requirements.

Failure to do so may result in an ineligible rating. See the Required Documents section for important notes about what must be included in your resume. Major Duties:

The duties and responsibilities for a Supervisory IT Program Manager (INFOSEC/CUSTSPT) GS-2210-15 generally include, but are not limited to, the following: Identifies, develops and implements new solutions that may be more efficient, more effective, and/or less expensive.

Leads the service desk and device teams by ensuring appropriate security solutions are applied.

Manages the overall work of the service desk and device teams to ensure risk and vulnerability of planned and installed information systems are in compliance.

Oversees service desk and technical support services by applying expert knowledge and skills to include customer support concepts and methods.

Benchmarks, analyzes, reports on, and makes recommendations for the improvement and growth of service desk and device management services.

Leads rapid response teams in response to customer service problems resulting from catastrophic events such as virus infections or widespread power outages.

Provide overall direction and oversight of personnel management, strategy development, and security assessment.