Supervisory Human Resources Specialist (Deputy Chief, HR Operations Center)

Full Job Description

View Common Definitions of terms found in this announcement. Organizational Location: This position is located in the Department of Homeland Security, U.S.

Immigration and Customs Enforcement, Office of Human Capital, Human Resources Operations Center (HROC), in Irving, Texas. This is a non-bargaining unit position.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

You qualify for the GS-15 grade level if you possess one (1) year of specialized experience at the GS-14 grade level or equivalent performing these duties: Leading or managing a staff of human capital employees performing operational HR work (i.e., assigning work, evaluating performance, identifying developmental needs, providing counsel, resolving complaints); Providing professional human resource management advice and recommendations, consistent with the policies and practices of a large Human Resources Office, to managers and supervisors at all levels throughout the organization; Evaluating and interpreting new and existing HR laws, regulations, and policies to provide operational guidance and instructions for implementation to program offices, customers, and subordinate employees; Assessing HR operations to identify deficiencies and systemic issues and implementing solutions to enhance the efficiency and effectiveness of programs and services; AND Developing innovative methods to improve the productivity and increase the quality of HR services provided.

Qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707.

Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission.

If you are a member of one of these groups, you may not have to compete with the public for federal jobs.

To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment.

In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act.

Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the POC listed below. Major Duties:

The incumbent must be a customer service professional who can work in a fast-paced and dynamic work environment.

Things happen quickly and continuously in this position, and the incumbent will find the need to move from one task to another without much time in between or juggling multiple duties at the same time.

This position is located within the Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE), Office of Human Capital (OHC), Human Resources Operations Center (HROC).

The incumbent of this position serves as the Deputy Chief, HROC, and assists the HROC Chief in the overall mission of the HROC, providing expert advice and managing issues related to program office human resource (HR) needs to include Recruitment and Staffing, Classification, Benefits, Retirements, Processing, and Entry Level Hiring.

Typical work assignments include: Managing the daily operations of the Human Resources Operations Center and shares with the Chief, all phases of the organization's programs and work; Convening multiple stakeholders at various levels to harmonize customer needs and expectations with HROC priorities and output; Acting in the HROC Chief's absence and represents HROC in a variety of meetings and other similar forums; Participating in the development and documentation of long-range and short-range planning efforts; and Establishing performance metrics for HROC employees, monitor progress toward those metrics, and adjust management techniques as needed to ensure those metrics are achieved.