Supervisory Health Technician (Telehealth Clinical)

Full Job Description

The Supervisory Health Technician (Telehealth Clinical) functions as the direct supervisor of a team of Health Technicians and may also supervise other telehealth staff.

The position provides high level support, training, and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.) with duties that may require travel.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency.

A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. Certification.

None Experience and Education. (1) Experience.

One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.

OR (2) Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR (3) Experience/Education Combination.

Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Examples are listed below:(a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; OR (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S.

Armed Forces.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: GS-9 (1) Experience. One year of experience equivalent to the next lower grade level. (2) Demonstrated Knowledge, Skills, and Abilities.

In addition to the experience above, the candidate must demonstrate all of the following KSAs: (a) Ability to perform the full range of supervisory duties which includes responsibility for assignment of work to be performed, performance evaluations, selection of qualified staff, and recommendations of awards, advancements, and when appropriate disciplinary actions.

(b) Ability to plan, organize, and coordinate clinical workflow and set short and long-term goals for the program.

(c) Ability to work independently, to set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and develop and implement effective solutions to optimize quality, efficiency, performance, and productivity within the service.

(d) Ability to develop policy, manage equipment requests, and provide workload analysis. (e) Knowledge of all Connected Care programs and operations.

Preferred Experience: Previous experience in Telehealth modalities is preferred Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients.

The work requires above average agility and dexterity.

The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required. Major Duties:

Major duties will include, but not limited to: Provide direct supervision to Telehealth team which includes assigning, amending or rejecting work.

Create and modify work schedules to meet anticipated and unanticipated changes in the workload.

Oversee attendance and reviewing and approving leave requests for direct reports while ensuring adequate staff is available to perform all needed telehealth duties.

Provide guidance and technical direction relating to the telehealth program and relevant administrative matters to direct reports.

Work with the Facility Telehealth Coordinator to develop assignments for team members in order to facilitate all operations of the facility's telehealth program.

Monitor the status and progress of team members' work and directing adjustments in accordance with established priorities.

Ensure that instructions on work priorities, methods, deadlines and quality have been met.

Ensure that new employees (local and at the CBOC sites) receive on-the-job training to and are adequately instructed in specific.

tasks and job techniques, ensuring that written instructions and reference materials are made available for use by team members in the accomplishment of tasks or projects.

Collaborate with stakeholders to develop new programs and processes to ensure telehealth programs are meeting the strategic plans of the healthcare system.

Identify and recommend ways of eliminating, combining, simplifying procedures and processes of the telehealth program. Supporting efforts to effect necessary change.

Independently review quality and performance data (e.g.

patient satisfaction surveys, image quality, performance metrics, clinic wait times) for telehealth programs effectiveness and satisfaction and developing process improvements as required.

Prepare the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment.

Serve as a telepresenter within scope of practice, during clinical video telehealth (CVT) and VVC encounters including tasks.

Serve as an imager and data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines.

Take measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures.

Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines.

Ensure that patient privacy is protected by complying with all information security and patient privacy regulations.

Receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system.

Screen patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care.

Monitor and maintain schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations. Provide patient education via approved materials.

Support the Veteran in completing patient satisfaction surveys. Total Rewards of a Allied Health Professional Work Schedule: Full-time: Monday-Friday: 8:00am-4:30pm.

Recruitment Incentive (Sign-on Bonus): Not Authorized Pay: Competitive salary and regular salary increases.

When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position.

Permanent Change of Station (PCS): Not Authorized