Supervisory Health System Specialist

Full Job Description

The Chief of Quality Safety and Value has full delegated authority for the management and operation of the Central Arkansas Veterans Healthcare System (CAVHS) Quality Safety and Value Service, including Quality Management, Patient Safety, and Strategic Management.

The Chief, QSV executes position responsibilities that demonstrate leadership, experience and creative approaches to the management of programs and complex patient care.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-14 grade level: One year of specialized experience (equivalent to the GS-13 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.

To qualify for this position you must meet the Individual Occupational Requirement in addition to the Specialized Experience, all experience must be included in your resume to be creditable.

Applicants who meet the Individual Occupational Requirements described below are fully qualified for the specified entry grade and must also meet the specialized experience requirements.

Individual Occupational Requirement: To qualify you must possess one of the following: Undergraduate or Graduate Education : Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.

OR Specialized Experience : Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field.

This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities.

Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.

In addition to the Individual Occupational Requirement above you must meet the specialized experience listed below: Specialized Experience: Experience using qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency, and productivity of administrative and healthcare programs; Skilled in tracking and analyzing clinical programs for the purpose of improving processes and identifying problem areas; Skilled in utilizing computers and applicable databases/software for statistical purposes and managing information; Experience in a leadership role for a defined group of specialties assuring that business operations and decisions support excellent patient care, customer service, and clinical outcomes; Experience working with various stakeholders internally and externally to plan, develop and implement changes to existing operational and business processes to meet current and future clinic demands; Experience with the development of practice management protocols, managing daily operations, continuous quality improvement, and overseeing physician production reporting; Experience providing, developing, coordinating training to staff.

There is no educational substitution for the GS-14 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan.

Resumes longer than two pages will result in ineligibility for further consideration for the position.

USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job.

Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying.

VA is unable to make assumptions about qualifications if not clearly listed.

Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less.

We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX).

We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available.

Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches.

Consider using 14-point size font for titles and 10-point for the main text in your resume.

The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Major Duties:

Duties: The Supervisory Chief of Quality Safety and Value (QSV) works to implement an enterprise wide, integrated framework for quality, safety, and high reliability to achieve value for Veterans and for the medical center.

The Chief of QSV has direct leadership and management oversight of the following key functions of Quality Management Systems and Internal Controls including regulatory compliance, quality assurance, and quality control activities, Internal and External Reviews, Risk Management, Peer Review, SAIL Performance Improvement, HEDIS/ORYX Performance Improvement, Patient Safety, Data Analytics, Clinical Applications Coordination, MCA, VERA Coordination, and High Reliability Organizing.

The Chief provides direct supervision of Quality Management (QM) and Patient Safety employees and Data Analytics/Clinical Application Coordination supervisors.

The Chief, QSV assures the development, organization and implementation of a QM structure for the medical center and is recognized as a hospital expert on performance measures, quality management, patient safety and high reliability.

The Chief, QSV functions independently and must demonstrate the ability to coordinate activities with a wide array of high-level employees such as service chiefs, physicians, nurses, and administrative officials.

The Chief, QSV works closely with the Medical Center Director, Associate Director, Chief of Staff, Associate Director of Patient Care Services, and other senior clinical and non-clinical executives as an advisor and coach in quality principles, employee involvement, quality tools, and performance improvement implementation.

Work Schedule: Full-time, Monday - Friday, 7:30 am - 4:00 pm (subject to change based on the needs of the agency) Position Description Title/PD#: Supervisory Health System Specialist/PD04654O Physical Requirements: The population of male and female veterans served ranges from the adult, age 18, to the elderly adult, age 65 and over.

CAVHS is a complex interdisciplinary teaching facility, serving medical, surgical, and neurological inpatients and outpatients.

This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity.

This position requires potentially long periods of continued walking, standing, stooping, sitting, bending, pulling, and pushing.

The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations, able to shift priorities based on facility needs.