Supervisory Appraiser

Full Job Description

The position is at the full performance level and is located in the Department of Veterans Affairs (VA), Veterans Benefits Administration (VBA), within Loan Guaranty Services at various geographical locations.

The primary purpose of the position is to serve as the Valuation Officer (VO). The VO oversees all VA real estate appraisals in support of VA-guaranteed home loans in a multi-state jurisdiction.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:04/14/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

For a GS-14 position you must have served 52 weeks at the GS-13 level. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-14 Grade Level: Specialized Experience: GS-14 Level: 1 year of specialized experience related to this position which was equivalent to the GS-13 level.

Specialized experience is defined as a thorough knowledge and demonstrated expertise of appraisal practices for residential properties, as well as experience dealing with Construction and Valuation policies and procedures.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week.

Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Specific duties include: Examines, analyzes, and improves upon operating procedures and tools so metrics and outcomes show sustainable success in the C&V program.

Develops and shares expertise and insights on the program, its operations, oversight, directives, stakeholders/partners, and other influences, to achieve successful C&V and overall LGY program outcomes.

The VO will be an expert on issues related to appraisals and will contribute as a subject matter expert when appropriate.

Leads promotion of the highest level of customer service, ensuring that services are consistently delivered accurately and efficiently to Veterans, Service-members, Surviving Spouses and industry stakeholders.

Apply valuation approach and techniques which interrelate to weigh and reconcile differences in each method, correlate value estimates, and derive a final value; understanding of how to devise strategies and plan for resolving property value issues; modify, adapt, or depart from established appraisal techniques and procedures; and/or assess, select, and make use of appraisal precedents.

Monitor and act accordingly to ensure that C&V issues affecting LGY benefit delivery are resolved by staff, appraisers, and mortgage lenders/servicers.

Oversee customer service, balance workloads across subordinate teams, and ensures that all interactions meet service and quality expectations, which includes the following: Answering inbound calls from Veterans, mortgage lenders, appraisers, and other stakeholders in the LGY national phone system.

Ensure proactive, informative, and timely communication to their team and upward to ADs and various departments in LGY.

Identifies, prioritizes, and resolves sub-optimal outcomes whether unique or systemic in the defined program area and geographic domain.

Encourages sustainable approaches to program improvement, at all levels, to engage individuals and ideas in the program strengthening process.

Identifies and resolves performance hurdles (people, process, or technology) directly and collaboratively, as appropriate, to ensure that all staff can perform at high-value levels.

Ensures equal opportunity for all employees supervised in selection for training, promotions, awards and recognition, participation on teams and other career development opportunities.

Actively collaborates across the LGY and VA to improve vital aspects of the recruitment, selection, engagement, and retention processes to deliver ideal skillsets to C&V supervisors and teams.

Promotion Potential: None Work Schedule: Full time, Monday through Friday 6:00 AM - 6:00 PM Compressed/Flexible: Not Available Telework: Available Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Appraiser; PD# 41287A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required