Student Account Services Manager

Full Job Description

Reporting to the Associate Vice President for Finance and Business Affairs, the Student Account Services (SAS) Manager oversees the areas of student accounts, student account receivables, cashier’s office and past due accounts.

Team Management

• Develops, implements and directs the strategic plan of operations for student accounts receivable, cashier’s office, past due accounts and student account management.
• Develops, reviews and revises policies and procedures.
• Confers with administrative officers, department heads, faculty and staff, and auditors to ensure compliance with accounting procedures.
• Hires, trains, supervises and assesses the work of SAS staff.

Coding Management

• Maintains Banner Student receivables fee tables and establishes all new Banner Student fee and payment codes (detail codes) to ensure proper posting of accounts receivable transactions to Banner Finance.
• Creates and updates detail codes related to the posting of financial aid to student accounts.
• Troubleshoots any accounts receivable posting errors in Banner Finance.
• Oversees the assessment of fees and billing for MacFeat students.
• Responsible for assessment of special course fees in appropriate tables, certifies special courses are available for registration, oversees the billing of all special courses and ensures proper distribution of related deposits.
• Ensures course fees approved by the Board of trustees are updated in Banner.

Billing Management

• Oversees the TouchNet Payment Gateway, as well as student billing and refunds.
• Responsible for resolving all outstanding student refund checks.
• Serves as departmental liaison to the administrative and systems programming department with Banner Student as it relates to billing and receivables.
• Serves as departmental liaison to Records and Registration and Financial Aid to ensure smooth flow of operation between departments.
• Initiates student billing and associated correspondence related to fee payment deadlines.

Ensures the integrity of the accounts receivable billing process by monitoring various reports designed to uncover discrepancies on student accounts, such as missing rate codes, unusual housing charges and residency issues.

Works with colleagues in Business Intelligence and Data Management to update reports when necessary.

• Updates and keeps current the Federal Government’s Systems Award Management (SAM) and Defense Memorandum of Understanding, as well as the Unique Entity ID that allows Winthrop to receive grants and military funding.
• Works closely with the Bookstore and Computing and Information Technology to administer the First Day program and the availability of pending financial aid for student use.

Customer Service

• Serves as a resource to students and parents and resolves any conflicts that arise, communicating via phone, face to face and in writing on matters related to student billing and payment processing.
• Oversees the Tuition Appeal Committee: Collects tuition appeal materials; calls for committee meetings when appeals are submitted; records committee decisions, updates student accounts (if needed) and corresponds with the student regarding results.

Tax and Financial Reporting

• Oversees preparation of federal financial forms related to international tax liability (1042, 1042-S, and 8233) and student reporting (1098) and generates tax letters for MacFeat students.
• Works closely with Finance and Business colleagues to close out the fiscal year, including journal entries related to the State of South Carolina Proviso, forfeited admissions deposits, write off allocations, scholarship funding and summer session adjustments.

Strategic Change Management

• Reviews specific systems and manual processes for opportunities for improvements in efficiency, effectiveness and customer service.
• Reviews detailed AR reports for reconciliation to balance sheet, data accuracy and analytical insights on process efficiency and effectiveness.
• Designs and executes student/parent communication strategies.

Requirements

• Bachelor’s degree with 15 semester hours in business-related courses; associate’s degree with 12 semester hours in business-related courses and two years of accounting or receivables experience; or high school diploma and four years of accounting or receivables experience.
• At least three years of supervisory experience.
• Working knowledge of the principles, theories and practices of accounting.
• Effective organizational and oral and written communication skills.
• Exceptional customer service skills.
• Sufficient technical skills to master software/applications required to perform job duties efficiently and effectively.
• Ability to perform job duties with a high degree of accuracy and attention to detail.
• Ability to handle difficult situations with good judgment and tact.
• Ability to hire, train, motivate and evaluate staff.
• Effective interpersonal skills and the ability to establish and maintain effective working relationships with faculty, staff, students and the general public.

Qualifications

Related experience in higher education.

Additional Information

Telecommuting: Employees are not eligible for telecommuting/remote work during their 12-month probationary period. After that time, certain positions may be eligible for telecommuting/remote work at the discretion of the supervisor and in accordance with Winthrop policies.

To apply go to https://winthrop.peopleadmin.com/postings/21027.