Specialist, Desktop Support, Lead - Information Technology

Full Job Description

Provides Tier III oversight and maintenance of the County’s hardware and software assets by resolving complex technical issues as they apply to the County workspace productivity tools. In addition, provides technical advice and assistance to County offices through the planning, installation, and use of networked computers on a Local Area Network or Wide Area Network. Installs and integrates automated systems with partner agencies and develops and deploys solutions to new problems. The incumbent is responsible for applying best practices and aides in support of the daily functions of the IT Service Delivery division and adhering to change control policies and service level agreements (SLAs).

Requirements

1. Manages the scheduling, utilization and prioritization of IT resources to provide an overall optimal level of hardware/software services to departments and agencies.
2. Provides technical expertise and support of complex critical hardware/software, infrastructure, and business applications. 
3. Conducts research and development of new products to improve the countywide technology environment.
4. Assists in implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring, anti-virus protection and patch management of specialized procedures in accordance with the County Strategic IT Plan.
5. Recommends technical solutions and documents policies and procedures.
6. Works in conjunction with project managers on IT and departmental projects in accordance with the County Strategic IT Plan and Project Portfolio Management Office (PPMO) guidelines.
7. Performs services including modification of user profiles, password changes and group policies.
8. Assists manager with evaluating performance of subordinates and identifies strengths/weaknesses, provides employee development guidance and motivation.
9. Contributes to Knowledge Base content.
10. Performs all other related duties involved in the operation of the IT Department as assigned or required.

Qualifications

Bachelor's degree and/or equivalent experience. Three (3) years of computer troubleshooting experience - as well as experience or training in systems analysis and design. Ability to work independently or as part of a team. Advanced oral/written communications skills as well as strong analytical and organization skills. Ability to solve problems accurately, completely, and quickly. Ability to coordinate various activities simultaneously, make decisions and work without direct supervision, and participate in and/or manage multiple projects concurrently without loss of quality on any project. Demonstrated supervisory skills within an enterprise network organization. Driving may be required. Must have a valid and current driver’s license.

Additional Information

While performing the duties of this position, the incumbent is regularly required to bend, carry, climb stairs, grasp/squeeze, use hand tools, hear, keyboard, kneel, lift below the waist, lift between waist and shoulder, lift overhead, lift to the side/twisting, use material handling equipment, be exposed to outside hot and cold temperatures, pull, push, reach, reach overhead, perform repetitive tasks, see color, sit, stand, talk, use his/her hands, drive a vehicle, walk, and work alone and with others. Must be able to lift up to 50 pounds.