IS Manager II - Desktop & A/V Support (Open and Promotional)

Full Job Description

The County of San Mateo's Technology Services Department (TSD) seeks a qualified IS Manager II to oversee its Desktop Support and A/V Teams.

The candidate will be an integral part in assisting the Division Manager of Client Success to maintain, integrate, and support all Countywide computers and Audio/Visual hardware supported by TSD.

The IS Manager II will plan, coordinate, and implement comprehensive Countywide technology desktop and A/V services, policies and projects; will coordinate, direct, and/or evaluate the work of staff and/or County employees engaged in programming and service delivery, perform analysis work or policy/program implementation; assist in the development, implementation and evaluation of goals, objectives, policies and procedures related to the functions of the division’s services; may select, train and provide direction to the subordinate professional, technical staff; and provide highly complex staff support to senior level management within assigned area of specialization.

The ideal candidate will:

• Have extensive experience of Microsoft System Center Configuration Manager. Knowledge of InTune endpoint management support, basic concepts of Audio/Visual equipment, principals of patching, and industry best practices for computer support in an enterprise environment.
• Have a proven track record of developing and implementing programs, program goals, objectives, policies and priorities.
• Have experience or knowledge of navigating in a public sector work environment.
• Have excellent business and political acumen to successfully execute objectives.
• Have a proven track record managing multiple priorities and deadlines, teams, and projects.
• Have the ability to manage the intricacies of all phases of the hardware lifecycle to support our County departments.
• Be a self-starter who is responsible for ensuring all work duties are being assigned, tracked, and completed on time and on budget with error free accuracy while keeping the overall best interest of the organization in mind.
• Be adaptable to change with strong organizational and people skills.
• Possess the ability to establish strong working and interpersonal relationships.
• Possess proven ability to lead, motivate, and coach others.
• Have excellent written and verbal communication skills.

Requirements

Duties may include, but are not limited to, the following:

• Plan, direct, monitor and evaluate the effectiveness of a comprehensive Countywide technology services programs or policy, including needs assessment, service delivery design and planning, implementation, evaluation and regulatory enforcement.
• Direct, supervise, evaluate and counsel assigned staff in the development of programming and systems solutions to customer needs.
• Assist in the preparation, administration, review and evaluation of the program budget.
• Direct, coordinate, and participate in the development and implementation of program goals, objectives, policies, procedures and priorities that balance both customer needs and professional standards and practices.
• Act as liaison between technology services management team, senior level management, and program staff to ensure that all appropriate policies and guidelines are followed.
• Maintain an effective working relationship with a variety of public and private organizations, including other department staff, County departments and agencies; consult with other managers on relevant program issues, develop alternative strategies for dealing with technology system needs and assist in the implementation of solutions as necessary.
• Consult with other internal program managers on relevant program issues; develop alternative strategies for dealing with departmental needs and assist in the implementation of solutions as necessary.
• Conduct or participate in negotiating contracts with outside vendors, consultants or organizations; monitor and evaluate fiscal and legal liability of same.
• Prepare, administer and monitor project budget to ensure the accomplishment of program and service objectives within budget restrictions.
• Coordinate and direct each project phase: feasibility, requirement definition, detail design, programming and testing, implementation and maintenance for medium to large scale projects, and may serve as project manager for designated projects.
• Confer with technology services management and departmental user staff regarding project status; provide regular project status reports.
• Assist user departments to formulate automation options and long-term strategies to meet their technology requirements.
• Assign project work units and follow up to insure completion.
• Develop, maintain and implement project plans.
• Ensure that project issues tracking, issue resolution and change control procedure are defined and implemented.
• Provide highly complex staff assistance to senior level management and other departments.
• Prepare detailed written reports, policies, procedures and contracts.
• Setting and tracking individual goals and accomplishments.
• Ensuring performance metrics are met.
• Perform related duties as assigned.

Qualifications

Knowledge of:

• Advanced principles and practices of program management, including planning, implementation and evaluation.
• Job planning and prioritizing techniques.
• Information management platforms and systems.
• Principles and techniques of advanced systems analysis and design.
• Supervisory principles and practices, including work planning and evaluation, project management, scheduling and training.
• Principles of budget preparation and monitoring.
• Principles of personnel training, supervision and evaluation.
• Data processing principles, concepts and terminology.
• Methods and practices of computer system design, programming and implementation.
• Structuring techniques for efficient program construction and maintenance.
• Tools and methods used to standardize and facilitate system design and project management.
• Current technologies for systems design and delivery.
• Phases of software life cycles.
• PERT and/or CPM or other project scheduling methodology.
• Cost estimating and cost/benefit analysis.
• Principles of personnel training, supervision and evaluation.

Skill/Ability to:

• Plan, organize and coordinate programs and services on a comprehensive, County-wide level to meet customer needs.
• Coordinate program area activities with other County departments, programs and/or outside agencies.
• Integrate a variety of activities and services to achieve program goals, objectives and priorities.
• Work cooperatively with other County departments and public and private organizations.
• Analyze problems accurately, develop recommendations and take appropriate action to resolve them.
• Prepare complex and detailed written reports, procedures, grant applications and contracts.
• Use initiative and sound independent judgement within established procedural guidelines.
• Maintain accurate records and file.
• Organize work, set priorities and meet critical deadlines.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Utilize appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea.
• Communicate effectively both orally and in writing.
• Analyze complex operational, programming and systems problems, evaluate alternatives and reach sound conclusions.
• Plan, schedule and manage large-scale projects.
• Identify critical paths and jeopardies.
• Negotiate agreement between differing individuals and groups of individuals.
• Supervise, evaluate and train assigned personnel.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Three years of increasingly responsible experience in systems development or programming including one year in a project lead capacity.

Additional Information

Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score on this examination.

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (weight: Pass/Fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before 11:59 p.m. on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE
Deadline for Applications: Thursday, January 29, 2026 at 11:59 p.m. PST
Application Screening (Tentative): Monday, February 2, 2026
Combined Civil Service and Departmental Panel Interviews (Tentative): Tuesday, February 17, 2026

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment.

The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply.

Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.