Desktop Support Specialist

Full Job Description

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/.

As needed, additional positions may be filled using this announcement. This position is also being announced to applicants eligible to apply through Merit Staffing procedures under 26-LAE-12864889-MP.

GS-9: To be eligible at the GS-9 level, you must meet at least ONE of the following conditions, as defined below: specialized experience OR education.

Specialized Experience: One full year of specialized experience equivalent to the GS-7 level in Federal service and must demonstrate possession of each of the following competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving.

Specialized experience is defined as providing IT customer support services, including assisting with installing, configuring, and troubleshooting hardware/software, assisting with the maintenance of internet servers and websites, supporting information security operations by monitoring systems and reporting issues, providing technical assistance to users by responding to service requests and resolving routine IT issues.

OR Education: A Master's degree or equivalent graduate degree; OR 2 full years of progressively higher level graduate education leading to such a degree.

This education must have been in one of the following fields OR included a minimum of 24 semester hours in one or more of the following fields and required the development or adaptation of applications, systems, or networks: Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management.

GS-11: To be eligible at the GS-11 level, you must meet at least ONE of the following conditions, as defined below: specialized experience and IT-related experience OR education.

Specialized Experience: One full year of specialized experience equivalent to the GS-9 level in Federal service and must demonstrate possession of each of the following competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving.

Specialized experience is defined as providing IT customer support services, including installing, configuring, and troubleshooting hardware/software and networked systems, maintaining internet servers and websites, conducting information security analysis and compliance, providing user training and assistance on a variety of applications, resolving complex IT issues, and managing web designs and legal compliance.

OR Education: A Ph.D. or equivalent doctoral degree; OR 3 full years of progressively higher level graduate education leading to such a degree.

This education must have been in one of the following fields OR included a minimum of 24 semester hours in one or more of the following fields and required the development or adaptation of applications, systems, or networks: Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management.

Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies.

If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy.

To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria.

You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form.

Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies.

If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy.

To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria.

You must provide a copy of your written notification of CTAP eligibility with your application.

Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Major Duties:

Serves as an Information Technology (IT) Specialist supporting the Department of Justice's information technology needs in the Eastern District of Louisiana.

As an Information Technology Specialist, you will provide technical and analytical support across a range of IT functions, supporting DOJ systems, cybersecurity, collaboration tools, and infrastructure.

Typical work assignments will include: Managing DOJ-issued desktops, laptops, mobile devices, and multifunction devices, as well as on-premises and cloud infrastructure in a Microsoft 365 hybrid Active Directory environment.

Providing Tier I through Tier III support to district users across the state using the district's ManageEngine ServiceDesk ticketing system.

Delivering training and maintaining documentation for Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive), Webex, and core IT processes.

Supporting the district's intranet (Drupal) and maintaining SharePoint Online communication and team sites.

Enforcing Department of Justice cybersecurity policies, managing privileged user access, and supporting two-factor authentication using Personal Identity Verification (PIV) cards.

Using PowerShell, Visual Basic Scripting (VBScript), Windows shell scripting, Power Apps, and Power Automate to streamline IT operations and support policy compliance.

Responsibilities will increase and assignments will become more complex as your training and experience progress.