Business Analyst II

Full Job Description

As a Business Analyst II, you will identify and implement routine to moderately complex technology solutions and concepts (e.g., software, applications, processes, etc.).

Work on assignments where problems may be unclear, novel, and untested answers may be required.

You will identify and document the business requirements of a moderately complex product or solution and communicate them clearly.

You will make informed recommendations that may be related to technology, processes, policy, or structure.

Serves as a liaison between department users and the Information Technology organization in order to provide technical solutions to meet user needs.

Possesses expertise in supporting complex department applications and functions.

Translates high level organization requirements into functional Information Technology specifications and manages changes to such specifications.

Provides routine to moderately complex technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs.

Works with departmental management and staff to define problems and management requirements.

Serves as a liaison between department users and the Information Technology organization in order to provide technical solutions to meet user needs.

Possesses expertise in supporting moderately complex department applications and functions. Conducts process redesign and compiles documentation, as required for applications.

Assists with or translates moderately complex organizational requirements and assists with the translation of higher level organization requirements into functional Information Technology specifications and manages changes to such specifications.

This is the third in a series of four business analyst-related job classifications within the Information Technology job family.

Provides routine to moderately complex technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs.

The Business Analyst II performs moderately complex Information Technology functions and may perform computer hardware and software installation, network administration and database management within a department.

This classification may require a flexible work schedule in order to meet the needs of the department.

Requirements

Qualifications

Education and Experience:
Bachelor's degree in Computer Science, Information Systems, Business Administration or a directly related field AND three (3) years of relevant work experience;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver's License.

Preferred:
Experience analyzing, documenting, and designing business processes in the context of software/process integration.
Experience with Agile software development methodologies a plus.
Experience working in local, state, or government, preferred.
Experience in the Juvenile Justice or Criminal Justice field.

Knowledge, Skills, and Abilities:

Knowledge of:

• Policies, practices, procedures and terminology of assigned function.
• Federal, State, Local and County applicable laws, rules, regulations and guidelines.
• Information technology hardware, software and peripherals as related to assigned function.
• Existing automated business applications and their relationships to each other and interfaces with other automated systems.
• Software engineering and the software development lifecycle.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

Skill in:

• Understanding technical problems and solutions in relation to current, as well as future, business environment.
• Problem-solving and decision-making.
• Training users on computer applications.
• Translating moderately complex concepts for peers and customers.
• Network administration and maintenance.
• Installing, maintaining and troubleshooting of hardware, software and peripherals.
• Both verbal and written communication, including presentations and communicating technical issues in non-technical language.

Ability to:

• Identify and analyze end-user problems and develop practical technological solutions.
• Work independently and efficiently and as part of a team.
• Manage time well, perform multiple tasks and organize diverse activities.
• Research, compile, analyze, interpret and prepare a variety of memorandums or reports.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public.

Additional Information

Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting to perform the essential functions. Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: 8 am - 5 pm, Monday-Friday.
Works some holidays, Works some nights, Works some weekends.
Location: 2515 South Congress Ave. Austin, TX 78704
Department: Juvenile Probation
Criminal, Driving, Education, and Employment Background Checks Required.
Drug Test, Alcohol Test
For updates or questions on this position, contact: juv-probhr@traviscountytx.gov

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

You must ensure your application accurately reflects your skills and abilities as they relate to the position. Only periods of employment and experience detailed in the "Work Experience" section of the application will be considered in determining which applicants move forward in the selection process, as well as determining pay level for candidate(s) recommended for hire.