Student Services Manager I / Lead Navigator
State of South Carolina
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Posted: February 24, 2026 (1 day ago)
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Service Desk and Performance Reporting Manager - Columbia
State of South Carolina
Department of Employment and Workforce
Location
Columbia, South Carolina, 29210
Salary
$70,000 - $80,000
per year
Type
Full-Time
More Management & Supervision jobs →Closes
March 9, 2026
Job Description
Summary
This job involves leading a team that runs a help desk for South Carolina's workforce job system, managing training provider lists to meet state and federal rules, and analyzing data to track program performance.
It's a great fit for someone with experience in team management and workforce programs who enjoys bridging IT needs with program staff to support job seekers and employers.
The role offers stability in a growing state agency focused on economic development.
Key Requirements
- Bachelor's degree and at least two years of related experience, or equivalent combination
- At least three years of personnel management experience
- Ability to read, research, understand, and communicate federal reporting and management system requirements for workforce programs
- Experience and understanding of systems for valid data analysis and communicating business requirements to state and local personnel
- Knowledge of programming and statistical software preferred
- Oversee operations of SC Works Online Services (SCWOS) Service Desk/Help Desk
- Manage Eligible Training Provider List (ETPL) in compliance with federal and state requirements
Full Job Description
About Us
Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state?
Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 14,000 new jobs and $10 billion in capital investment.
Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses.
And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina’s mountains and coast.
Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity!
Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance?
If so, continue reading to discover your chance to make a difference at DEW!
Job DescriptionThe Service Desk and Performance Reporting Manager reports to the Workforce Development Division in Columbia and oversees a team of business analysts.
This position is responsible for overseeing the state case management and labor exchange system help desk.
The incumbent will serve as a liaison between Information Technology (IT), state, and local workforce program staff.
The Service Desk and Performance Reporting Manager will also be responsible for managing federal performance reporting for multiple programs.
Key ResponsibilitiesThe Service Desk and Performance Reporting Manager will:
- Oversee daily operations of the SC Works Online Services (SCWOS) Service Desk/Help Desk.
- Manage Eligible Training Provider List (ETPL), ensuring the ETPL is administered in compliance with federal and state requirements.
- Lead the analysis of workforce program data to support effective program oversight and operations.
- Work with other departments in an ongoing role to ensure program-specific reporting needs are met.
If you’re ready to take on this challenge and help support South Carolina’s workforce system, please apply. We look forward to hearing from you!
Requirements
Education and ExperienceBachelor's degree and at least two years of related experience or the equivalent of education and experience. Must have at least three years of personnel management experience.
Must be able to read, research, understand, and communicate the federal reporting and management system requirements for several workforce programs.
Additional RequirementsAdditionally, this position must have adequate experience and understanding of systems to provide valid analysis of information and communicate business requirements to systems and program personnel at the state and local levels in a professional and clear manner.
Qualifications
Additional Information
Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
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