Success Coach (Student Services Program Coordinator II) #2650

Full Job Description

Success Coaches serve as students' primary point of contact and will guide students through registration, orientation, financial aid, academic advising, counseling, and career services.

These positions offer ongoing navigation and support to an assigned caseload of students, including troubleshooting, determining eligibility for benefits, locating student resources as requested, referring students to appropriate academic departments, and performing other student-related tasks.

Responsibilities also include but are not limited to:

Navigating students through the onboarding process.Coordinating academic support for assigned programs.Using technology to monitor program and performance progress as appropriate.Counseling students on financial aid.Refer students to appropriate counseling services.Reviewing and accepting onboarding documents.Receiving and addressing early alert notifications.Overall office operations.Maintaining student accountability using technology to monitor program and performance progress utilizing multiple computer software programs, smart boards, and communication technology.

As appropriate, provide timely feedback to students and supervisors concerning the onboarding process and academic progress.

Prepares, reviews, and submits essential operational and student records, reports, forms, regulatory information, and related documents.

This includes but is not limited to handling financial and educational documents for onboarding. Requirements This position requires a bachelor's degree and experience in student services programs.

The ideal candidate will have a bachelor's degree and two (2) years of experience in student services programs.

Qualifications Ideal candidates will have experience in academic affairs programs or higher education administration.

Strong interpersonal and communication skills are essential, along with the ability to work with minimal supervision.

Candidates must be able to thrive in a diverse and fast-paced environment while maintaining professionalism in the office and providing high-quality customer experiences.

Additional Information Applicants MUST complete the online SC State Jobs Employment Application.

To fully evaluate qualifications, some positions may require submission of unofficial transcripts with the application. Only complete applications are considered.

For assistance, contact TTC Human Resources at 843.574.6201. The position is open and filled with preference given to applicants who apply by February 27, 2027.

Faculty positions require the submission of related unofficial transcripts with the application and may include any required certifications. Upon hire, Official transcripts/certifications are required.

Staff positions where a degree may be substituted for the related work experience must submit unofficial transcripts related to the position with the application and/or certifications.

Upon hire, Official transcripts/certifications are required.

Unofficial transcripts may be uploaded to the application, mailed to TTC Human Resources, PO Box 118067 Charleston, SC 29423), or faxed to 843.574.6682 or emailed in PDF format to Employment@tridenttech.edu by the deadline date and time.Employment applicants may be subject to a background check.

Failure to consent to a background check will remove your application from further consideration.

Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA).Trident Technical College is an equal opportunity institution and does not discriminate in the admission or employment on the basis of race, gender, color, national or ethnic origin, age, religion, disability, marital status, veteran status, sexual orientation, gender identity, or pregnancy.