Senior Operations Manager

Full Job Description

Are you looking for a position with a work/life balance? Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!

Animal Care and Protective Services is actively seeking a Senior Operations Manager.

Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition, to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.

This position reports to the Chief of Animal Care and Protective Services and is responsible for assisting in the overall direction, coordination, and administration of Animal Care and Protective Services (ACPS). Work involves direct oversight of the shelter’s operational divisions, including Animal Services, and the Shelter Medical staff, as well as assisting with Internal and External programs as needed. This position plays a role in ensuring consistent execution of policies, effective communication across divisions, and alignment with the City’s mission to protect animals, serve the community, and promote lifesaving outcomes. The position provides day-to-day operational leadership, supervises management staff, and acts on behalf of the Chief of Animal Care & Protective Services in their absence.

Requirements

• Provides direct supervision to the Animal Services Division, Internal Animal Programs Manager, and External Animal Programs Manager.
• Coordinates and aligns departmental goals to ensure consistent communication, operational efficiency, and mission-driven outcomes.
• Oversees the delivery of animal field services and shelter medical programs
• Assist with Internal and External Animal programs as needed. Ensures compliance with local, state, and federal animal welfare regulations, as well as City ordinances and policies.
• Collaborates with the Administrative Programs Manager to ensure accurate data reporting, public communications, and technology support across divisions.
• Assist the Animal Services Officer Supervisor to develop and recommend new or revised animal services field and dispatch programs, policies, goals, and objectives to ensure the highest level of efficiency and customer satisfaction.
• Assist the Veterinarians and Veterinary Technician Supervisor to update and review ACPS medical protocols, such as vaccine protocols, medical and surgical treatments/procedures, feeding and cleaning methods as well implement infectious disease control.
• Assists the Chief in developing and implementing strategic plans, operational policies, and standard procedures.
• Manages daily shelter operations, identifies cross-departmental challenges, and facilitates problem resolution.
• Provides leadership, coaching, and professional development to management and supervisory staff.
• Oversees the preparation of performance metrics, operational reports, and budget recommendations.
• Serves as Acting Chief in the absence of the Chief of Animal Care & Protective Services.
• Coordinates with external partners, rescue organizations, and government agencies to enhance community collaboration and animal welfare outcomes.
• Ensures consistent, compassionate, and equitable enforcement of animal care and protection standards.
• Represents the department at City meetings, community events, and professional forums.
• Promotes a positive, collaborative work culture emphasizing accountability, communication, and teamwork.
• Performs related work as required.

Additional Information

Five (5) years of education and/or professional experience in animal welfare, public administration, or a related field, which includes at least two (2) years of supervisory or management experience in a non-profit or municipal animal shelter is required.

Animal Control and/or Shelter Medicine experience is preferred.

A bachelor’s degree in Public Administration, Business Management, Animal Science, or a related field is preferred.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply atwww.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred.

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Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within 60 calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs
Attention: Veterans’ Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL 33778-1630
Email:VeteransPreference@fdva.state.fl.us