Senior Administrative Technician - PT 30

Full Job Description

Work. Serve. Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.

A nationally accredited team of passionate professionals devoted to building better lives and a better community through the power of parks and recreation. Our talented team at Durham Parks and Recreation is devoted to community service and provides a diverse range of programs, services, opportunities, and experiences while being united through our core pillars of creating equitable economic impacts; advancing conservation; rejuvenating health and wellness; enhancing quality of life and sustaining social equity.


Hourly Rate: $20.92 - $24.22
Location: Edison Johnson Aquatics Center
Workdays/Hours: Saturday 8:15 am-5:15 pm, Tuesday 8:45 am-5:15 pm, Wednesday 9:00 am-5:15 pm, Thursday 8:45 am-5:15 pm, Friday 9:00 am-5:15 pm



Position to provide clerical and/or office support activities for city functions and staff. Incumbents assigned to this class perform routine administrative support and customer service at the Parks and Recreation Administrative Offices front desk.

Selected candidate will be responsible for providing customer support including greeting and directing guests, receiving and screening calls, registering clients, booking facilities and processing payments and for general administrative support such as distributing mail, data entry filing, record-keeping, copying, document processing and compiling reports.

Requirements

•Booking spaces at recreation facilities via Recreation software.
•Issuing rental permits, registering participants for programs and athletic leagues, processing memberships, and point of sale transactions for drop-in programs.
•Receives, prepares, processes, and verifies transactions, including calculating and providing refunds and recording and submitting financial documentation such as invoices, bank deposits, credit card expenses, travel authorizations, and/or purchasing requisitions; or processes and assigns service work orders.
•Enters data for reports, databases, work orders, payroll, and/or tracking information; retrieves and compiles data.
•Monitors transactions for progress and performs research as required.
•Prepares and produces documents, reports, and/or presentations from verbal information and/or written drafts; provides general administrative support to staff and/or projects.
•Receives, processes, and routes calls, which may include dispatching calls for service, as assigned.
•Updates web pages, as assigned.
•Opens, logs, and distributes mail.
•Coordinates and makes meeting room reservations.
•Monitors service contracts and coordinates repairs for general office equipment.
•Reports to work in an emergency or disaster event, as assigned.
•Performs other duties of a similar nature and level as assigned.

Qualifications

• High School Diploma or GED.

• Three (3) years of related clerical/administrative support experience.

KNOWLEDGE OF:

• Standard practices, methods and materials of assigned work.

• Applicable business systems, databases and/or spreadsheets for the purposes of entering, monitoring and retrieving data.
  Business math concepts.

• Filing and record-keeping principles.

• Techniques and methods for organizing and prioritizing work.

• Occupational hazards and applicable safety principles and practices.

• Uses and properties of supplies and equipment.

• Applicable operating procedures, codes, regulations (based on assignment).

• Customer service principles.

• Specialized equipment relevant to area of assignment.

• Modern office technology.

SKILL IN:

• Following directions and meeting standards.

• Providing attention to detail in assignments.

• Proofreading and error correction.

• Accessing business systems or databases to enter, monitor and retrieve data.

• Business math computations.

• Preparing basic reports and documents from established information or by following a standard format.

• Maintaining and updating data and documentation.

• Operating assigned tools and equipment.

• Organizing and maintaining records and files.

• Maintaining confidential information.

• Interpreting and applying applicable operating procedures and standards (based on assignment).

• Providing customer service.

• Utilizing a computer and relevant software applications.

• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

Additional Information