Job Description

Summary

This temporary role at Midlands Technical College involves guiding students through scheduling appointments, registering for classes, and connecting them to college resources, working closely with academic advisors in specific fields of study.

It requires supporting students in person, online via Zoom, or by email, while keeping detailed records and reports.

Ideal candidates are organized, flexible team players with strong people skills and some background in education or student support who can handle varied hours.

Key Requirements

Bachelor’s degree in a related field plus one year relevant program experience, or associate’s degree plus three years, or high school diploma plus five years
Prior experience in higher education or student services preferred
Experience with advising technologies, CRM, or student support documentation platforms
Dependable, prompt, flexible, articulate, well-organized, and able to exercise sound judgment
Strong customer service skills
Ability to work some evenings and weekends at other campuses
Working knowledge of Microsoft Office (Outlook, Word, Excel)

Full Job Description

Scheduling Navigators play a critical role in helping students take important actions before and after their advising appointment. The individuals are assigned to a particular School of Study and work with the Academic and Career Advisor(s) in those Schools of Study to help students book appointments, register for courses, modify their registrations, update their program of study, connect with essential college supports, and more. Scheduling Navigators support students on campus, via Zoom, and via email. Thorough documentation and regular reporting of both outreach and outcomes are essential. May work non-traditional hours and requires a great deal of flexibility, on-the-spot thinking, and understanding of the college at large.

This position is located on the Midlands Technical College Beltline Campus.

Requirements

Bachelor’s degree in a related field plus one (1) year relevant program experience; or associate’s degree in a related field plus three (3) years relevant program experience, or high school diploma plus five (5) years relevant program experience.

Qualifications

Prior experience in a higher education setting, especially in student services, is preferred. Previous experience with advising technologies, a CRM, or other customer/student support documentation platforms. Must be dependable, prompt, flexible, articulate, well-organized, and able to exercise sound judgment. Strong customer service skills are a must. Some evening and weekend work at other campuses is required. Working knowledge of Microsoft Office, particularly Outlook, Word, and Excel, is required.

⚠ Possibly Stale

Scheduling Navigator (Temporary)

Job Description

Summary

Key Requirements

Full Job Description

Requirements

Qualifications

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