Retail Dining FOH Supervisor

Full Job Description

The FOH Supervisor supervises day-of a la carte operations, which includes on-site FOH staff, set-up, execution, and tear down of the operation/event.

The Retail Dining FOH Supervisor stays in contact with the host (on-site contact) and/or member/guest to ensure the highest guest satisfaction possible.

All duties are to be performed in accordance with applicable laws and regulations, as well as NABSD Retail Dining and Hospitality policies, practices and procedures.

In order to meet the basic requirement of the Retail Dining FOH Supervisor position, NF-1101-03, you must meet one of the following requirements: (a) Possess one (1) year of specialized experience in a food service role that equipped you to perform successfully the duties of this position.

Specialized experience may include, but is not limited to: Front of House, Back of House, supervisory/managerial duties in the food service industry; OR (b) five (5) years of education beyond high school; OR (c) have three (3) years of general work experience.

YOU WILL BE RATED ON THE FOLLOWING KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) FOR THIS POSITION: Demonstrated ability to lead and supervise a diverse workforce.

Experience planning, managing, or supervising catered events is preferred. Proven excellence in customer service and hospitality management.

Education in Hotel and Restaurant Management or a closely related field is preferred.

Comprehensive knowledge of food and beverage preparation, industry service standards, guest relations, and etiquette. Must be self-motivated and capable of working independently.

Strong organizational and communication skills, with a keen attention to detail, are required. Major Duties:

Execute day-to-day operations for designated ala carte locations according to Manager specification, and location specific SOPs. Execute banquet events according to Banquet Event Order specifications.

Oversee/prepare staff assignments to include set-up, service, tear-down and side work. Confirms all FOH service staff are in proper uniform, presenting a clean and professional image.

Communicate with Managers, kitchen, logistics, and inventory staff to coordinate execution according to specifications.

Confirms reservations for The Alley restaurant and Member featured events as needed; Communicates floor plans (setup of tables, chairs, linens, table settings, etc.) and ensures room preparation is accurate.

Maintains safe, secure, legal, and healthy work environment, enforcing sanitation, quality of food preparation, service standards and procedures; conforming to the regulations of the alcoholic beverage commission.

Acknowledge, greet, and thank all members and guests, and ensure client satisfaction by communicating with the members/guests.

Investigate and resolve complaints regarding food and beverage quality and/or service, within scope of authority; otherwise refer the matter to appropriate management for resolution.

Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, utensil quality and placement; monitoring customer facing chill boxes, merchandisers, and condiment counters; monitoring food presentation and service.

Assist FOH/BOH staff by refilling drinks, delivering food, bussing tables, bar support, barista support, etc.

Settle cash bars, manage revenue, and manage inventory by properly completing banquet post-function reports, bar inventory sheets, and a la carte inventory sheet (in accordance with SOPs) at the conclusion of the event.

Adhere to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests.

Must understand and be able to train on alcohol awareness procedures such as proper pouring, accountability and proper cut off procedures. Must be C.A.R.E Trained.